Job details
Job type full-time
Full job description
Position description: if you love a high energy and professional environment - serco has a great opportunity for you! the benefits analyst position on our frtib operations center contract is located in fairfax va.
This position supports the federal retirement thrift investment board (frtib) in the administration of the thrift savings plan (tsp), the world’s largest tax-deferred, defined contribution plan, in support of over 6 million participantsThis 401(k) type plan, similar to private sector plans, provides roughly 91% of civilian federal employees and 61% of uniformed service members the opportunity to save for retirementIt was established by congress in the federal employees` retirement system act of 1986 and offers the same types of savings and tax benefits that many private corporations offer their employees under 401(k) plansThe frtib’s mission is to administer the tsp solely in the interest of its participants and beneficiaries.
The benefits analyst is responsible for reviewing, analyzing, and processing incoming documents for validity in accordance with the code of federal regulations (cfr) and frtib policies and guidelinesThis includes researching and reviewing accounts, performing data entry, sending appropriate notices, and communicating with various entities (e.gThe frtib, participants, and other contractors) towards resolving processing issues.
In the benefits analyst role you will:
Work under the direction of a task lead or supervisor and is responsible for performing the duties and requirements of the position with minimal supervision
Validity determinations and communications are made by the benefits analyst and are confirmed by a quality control benefits administrator
Research, analyze, and evaluate incoming forms for the death benefits processing unit
Follow pre-established guidelines and procedures to perform in a fast-paced, production oriented environment
Accurately enter data into systems applications, excel spreadsheets or other support tools,
Effectively communicate, both orally and in writing
Utilize multiple systems to compare data, and apply rules and procedures to deliver the correct determination
Use discretion and have the ability to make determinations, while multi-tasking and meeting production and quality standards
Qualifications: to be successful in this role, you will have:
A high school diploma
2 years of relevant experience
Strong analytical skills.
Strong communication (written and verbal) skills required to communicate effectively with participants and potential payees.
Attention to detail and strong organizational skills.
Self-motivated, dynamic work ethic to ensure maximum customer satisfaction is delivered.
Commitment to excellence in all work situations.
Working knowledge and experience of computer applications, including ms office, and/or business office systems.
Multi-tasking and prioritizing competing deadlines.
Handling difficult and sensitive situations, using sound and independent judgment within general policies and guidelines.
Communicating effectively with co-workers, superiors, and others sufficient to exchange or convey information.
Must be able to obtain and/or maintain a public trust clearance.
Office location is in fairfax, vaDue to the current pandemic, candidates may be assigned to telework temporarily; on site work at our fairfax, va location will be required once safety restrictions are lifted.
If you are interested in supporting and working with our frtib team and a passionate serco team- then submit your application now for immediate considerationIt only takes a few minutes and could change your career! company overview: serco inc(serco) is the americas division of serco group, plcSerco serves every branch of the u.sMilitary, numerous u.sFederal civilian agencies, the intelligence community, the canadian government, state and local governments, and commercial clientsWe help our clients deliver vital services more efficiently while increasing the satisfaction of their end customersHeadquartered in herndon, virginia, serco americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the worldAt serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at sercoWe invite you to become part of our dynamic teamSerco is an equal opportunity employer committed to diversifying our workforce (race/ color/ sex/ sexual orientation/ gender identity/ religion/ national origin/ disability/ vets).
To review serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.
If you require an accommodation with the application process please email: careers@serco-na.com or call the hr service desk at 800-628-6458, option 1Please note, due to eeoc/ofccp compliance, serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendorAll unsolicited resumes will be considered the property of serco and will not be obligated to pay a placement or contract feeIf you are interested in becoming an approved vendor at serco, please email agencies@serco-na.com.
Covid-19 regulations: the safety, health and wellbeing of our employees, their families and the communities in which we work is important to sercoAs a federal government contractor, we comply with all customer, federal, state, provincial and local requirements regarding covid-19 regulations, including covid-19 vaccinations and testing requirementsThis means that our employees and new hires, whether working at a customer site, working remotely, or working in a serco facility, will need to adhere to applicable covid-19 requirementsThese requirements may include vaccination, attestations regarding your vaccination status and/or covid-19 testing, and you may be required to show proof of vaccination and/or negative test results as a condition of your employmentRequests for an accommodation will be reviewed and assessed under applicable laws and regulations.
