Job details
Salary $12.50 an hour job type full-time
Full job description
Position description:
If you love a high energy and professional environment - serco has a great opportunity for you! the customer service repI – will be on a dynamic team, supporting customers located at our clintwood, va locationBring your expertise and collaborative skills to make an impact towards servicing our participants.
The frtib administers the thrift savings plan, the world’s largest tax-deferred, defined contribution plan in support of over 6 million participantsThis 401(k) type plan, similar to private sector plans provides roughly 91% of civilians and 61% of uniformed service members the opportunity to save for retirementThe frtib’s mission is to administer the tsp solely in the interest of its participants and beneficiaries.
In the customer service representative role you will:
Answer calls and inquiries from the customer with concerns and questions.
Facilitate resolution to routine problems.
Maintain customer information in computer system.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Rely on instructions and pre-established guidelines to perform the functions of the job.
Work under immediate supervision.
Primary job functions do not typically require exercising independent judgment.
Typically will report to a supervisor or manager.
The hourly rate is $12.50/hr plus $4.22 per hour for health and welfare benefits(h&w).
To be considered, candidates must be located in or around the clintwood, va locationQualifications:
To be successful in this role, you will have:
A high school diploma.
0-2 years of customer service experience.
Successfully completed 4 weeks of in-person classroom training (followed by 3 to 4 weeks of on-the-job training).
Must be able to obtain and/or maintain a public trust security clearance.
Once training is completed, then working from home is an option.
To be considered, candidates must be located in or around the clintwood, va location.
The hourly rate is $12.50/hr plus $4.22 per hour for health and welfare benefits(h&w)
If you are interested in supporting and working with our frtib team and a passionate serco team - then submit your application now for immediate considerationIt only takes a few minutes and could change your career!
Company overview: serco inc(serco) is the americas division of serco group, plcSerco serves every branch of the u.sMilitary, numerous u.sFederal civilian agencies, the intelligence community, the canadian government, state and local governments, and commercial clientsWe help our clients deliver vital services more efficiently while increasing the satisfaction of their end customersHeadquartered in herndon, virginia, serco americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the worldAt serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at sercoWe invite you to become part of our dynamic teamSerco is an equal opportunity employer committed to diversifying our workforce (race/ color/ sex/ sexual orientation/ gender identity/ religion/ national origin/ disability/ vets).
To review serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.
If you require an accommodation with the application process please email: careers@serco-na.com or call the hr service desk at 800-628-6458, option 1Please note, due to eeoc/ofccp compliance, serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendorAll unsolicited resumes will be considered the property of serco and will not be obligated to pay a placement or contract feeIf you are interested in becoming an approved vendor at serco, please email agencies@serco-na.com.
Covid-19 regulations: the safety, health and wellbeing of our employees, their families and the communities in which we work is important to sercoAs a federal government contractor, we comply with all customer, federal, state, provincial and local requirements regarding covid-19 regulations, including covid-19 vaccinations and testing requirementsThis means that our employees and new hires, whether working at a customer site, working remotely, or working in a serco facility, will need to adhere to applicable covid-19 requirementsThese requirements may include vaccination, attestations regarding your vaccination status and/or covid-19 testing, and you may be required to show proof of vaccination and/or negative test results as a condition of your employmentRequests for an accommodation will be reviewed and assessed under applicable laws and regulations.
