Job details
Job type full-time
Full job description
Position description:
If you love a high energy and fast-paced environment - serco has a great opportunity for you! the it/operations team lead will be on a dynamic team, leading our it team and providing oversight and management to it-related projects at our euclid, ohio locationBring your expertise and collaborative skills to make an impact toward servicing our retirees.
Serco supports the pensions benefits guaranty corporation (pbgc), which protects the retirement security of over 35 million americans in multiemployer pension plansSerco and pbgc`s goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.
You will be part of a 10+ member team responsible for monitoring and directing the day-to-day efforts of the site services team of specialists supporting multiple sites in a geo-neutral operational environmentThe lead will provide supervisory oversight of resources associated with ongoing deliverables designed and intended to enable operations for the site.
In the it/operations site services lead role, you will:
Establish and manage the roles and responsibilities for the it team.
Provide oversight and management to it-related projects.
Facilitie, security, and operational support of internal candidate onboarding process end to end.
Provide day-to-day personnel oversight of the it team members, including coaching, mentoring, monitoring and development of supervisory direct reports with the goal of creating capable, engaged team contributors and leaders.
Achieve operational objectives by contributing information and recommendations, maintaining quality customer-service standards, resolving problems, supporting, and completing audits and review of contract deliverables, and identifying trends.
Provide collaboration with operational excellence and operation leaders to ensure enablers are in place to support operations.
Create an environment that allows engagement goals to be met.
Identify and mitigate risks and issues as related to personnel and cusomers.
Provide oversight of site-specific or assigned personnel and projects to ensure identification and implementation of process efficiencies and continuous improvement efforts and other assigned ssd deliverables.
Understand the operation’s departmental goals, as ssd’s internal customer; know the customer’s definition of “good”.
Track and submit data for weekly, monthly, quarterly, annually, or ad hoc reports, presentations, or other to the pmo and client.
Ensure project deliverables for the department are met or exceeded
Provide reporting tailored to various audiences
Manage the employee onboarding security functions as they relate to it assets
Maintain asset inventory and ensuring protection of systems, data, and equipment.
Manage project timelines and communicate any delays or associated risks and issues to leadership or other stakeholders as applicable
Be responsible for monitoring of goals, objectives, policies, procedures and other associated project tasks or deliverables assigned to it team.
Communicate and liaise with itiod (pbgcs it management group) for all associated changes, tasks or needs to government owned it assets.
Ensure safety measures are in place, managed, tracked, monitored, and communicated to all relative stakeholders.
Identify and mitigate risks and issues as related to personnel & people.
Due to the current pandemic, working remote temporary will be allowedHowever, returning to the office at the euclid, ohio location will be required, once safety restrictions are lifted.
Qualifications:
To be successful in this role, you will have:
A bachelor’s degree from an accredited university or 6 years of supervisory experience in lieu of a degree is sufficient.
Experience providing oversight and management to it-related projects.
Experience providing day-to-day personnel oversight of the it team members, including coaching, mentoring, monitoring and development of supervisory direct reports with the goal of creating capable, engaged team contributors and leaders.
Experience collaborating with operational excellence and operations leaders to ensure enablers are in place to support operations.
3+ years’ experience preparing and creating ad hoc reports and presentations.
3+ years’ experience using microsoft office suite, word, excel, powerpoint, etc.
Must be able to obtain and/or maintain a public trust security clearance.
Due to the current pandemic, working remote temporary will be allowedHowever, returning to the office at the euclid, ohio location will be required, once safety restrictions are lifted.
If you are interested in supporting and working with our pbgc team and a passionate serco team- then submit your application now for immediate considerationIt only takes a few minutes and could change your career!
Company overview: serco inc(serco) is the americas division of serco group, plcSerco serves every branch of the u.sMilitary, numerous u.sFederal civilian agencies, the intelligence community, the canadian government, state and local governments, and commercial clientsWe help our clients deliver vital services more efficiently while increasing the satisfaction of their end customersHeadquartered in herndon, virginia, serco americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the worldAt serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at sercoWe invite you to become part of our dynamic teamSerco is an equal opportunity employer committed to diversifying our workforce (race/ color/ sex/ sexual orientation/ gender identity/ religion/ national origin/ disability/ vets).
To review serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.
If you require an accommodation with the application process please email: careers@serco-na.com or call the hr service desk at 800-628-6458, option 1Please note, due to eeoc/ofccp compliance, serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendorAll unsolicited resumes will be considered the property of serco and will not be obligated to pay a placement or contract feeIf you are interested in becoming an approved vendor at serco, please email agencies@serco-na.com.
Covid-19 regulations: the safety, health and wellbeing of our employees, their families and the communities in which we work is important to sercoAs a federal government contractor, we comply with all customer, federal, state, provincial and local requirements regarding covid-19 regulations, including covid-19 vaccinations and testing requirementsThis means that our employees and new hires, whether working at a customer site, working remotely, or working in a serco facility, will need to adhere to applicable covid-19 requirementsThese requirements may include vaccination, attestations regarding your vaccination status and/or covid-19 testing, and you may be required to show proof of vaccination and/or negative test results as a condition of your employmentRequests for an accommodation will be reviewed and assessed under applicable laws and regulations.
