Job details
Job type full-time
Full job description
Position description:
If you love a high energy and professional environment - serco has a great opportunity for you! the legal administrator position will support our customer for our frtib operations center contract located in fairfax va.
The frtib administers the thrift savings plan, the world’s largest tax-deferred, defined contribution plan in support of over 6 million participantsThis 401(k) type plan, similar to private sector plans provides roughly 91% of civilians and 61% of uniformed service members the opportunity to save for retirementThe frtib’s mission is to administer the tsp solely in the interest of its participants and beneficiaries.
The legal administrator uses a high degree of variability and complexity in the claims escalated to the exceptions processing teamResolving these claims requires innovative and creative solutionsThe position may require the analyst to work on self-initiated assignments with limited supervisionEach analyst is expected to use judgment to interpret the code of federal regulations (cfr), frtib policies, and guidelines to process death benefits applicationsBeneficiary determinations are made by the analyst and are confirmed by a verifier.
This is a mid-level role at the direction of the work flow coordinator, task lead, and supervisorThe legal administrator is responsible for exercising independent judgment and will work under general supervision.
As a legal administrator, you will:
Review work of claims processing analyst to confirm that prior analyst has identified all pertinent information needed to process the death benefits application and that the correct beneficiary determination is madeThis research involves data on computer systems utilized by the frtib, as well as examination of the code of federal regulations, frtib policies and guidelines, and procedural manualsTraining on computer systems will be provided.
Determine the beneficiary of the death benefits claim based on the information obtained from various computer systems and legal sources.
Determine any deficiencies in processing the benefits claim; locate the appropriate source of information to resolve any issues in processing the claimThe analyst will be required to formulate written correspondence and place phone calls to both beneficiaries and non-beneficiaries on often sensitive and/or controversial claims.
Review of legal documents related to the processing of death benefit claims, including but not limited to small estate documents, state next of kin laws, common law documents, and trusts.
Determine if a claim can be resolved or if it requires a partial-payment to know beneficiary(ies)
Accurately input personal data into computer applications based on the beneficiary determination made by the analyst in accordance with the cfr and federal guidelines.
Communicate effectively both orally and in writing with law enforcement agencies, attorneys, third parties, financial institutions, government agencies, and potential (as well as confirmed) beneficiaries in accordance with the privacy act.
Provide timely, responsive customer service to various inquiries from sources such as applicants for benefits, potential beneficiaries, law firms and other government agencies.
Provide claim specific communication with the frtib at the direction of supervisor or task lead
Evaluate existing procedures and recommend updates and enhancements to computer applications, procedures and workflow
Interact and communicate with disbursements analysts to ensure the disbursements of funds to a beneficiary and resolution of any disbursement-related problems.
Works under general supervision and performs other duties as assigned.
Must be able to obtain and/or maintain a public trust clearance.
Qualifications: to be successful in this role, you will have:
A bachelor’s degree
2-4 years of experience in the field or a related area.
Computer applications related to the work, including: word processing and basic spreadsheet applications, microsoft office and/or business office systems.
The ability to communicate effectively with co-workers, subordinates, superiors, the general public, and others sufficient to exchange or convey information, both orally and in writing.
The ability to communicate professionally with customers/clients.
Must be able to obtain and/or maintain a public trust clearance.
Office location is in fairfax, vaDue to the current pandemic, candidates may be assigned remote telework temporarily: on site work at the fairfax, va location will be required for this position once safety restrictions are lifted.
If you are interested in supporting and working with our frtib team and a passionate serco team- then submit your application now for immediate considerationIt only takes a few minutes and could change your career! company overview: serco inc(serco) is the americas division of serco group, plcSerco serves every branch of the u.sMilitary, numerous u.sFederal civilian agencies, the intelligence community, the canadian government, state and local governments, and commercial clientsWe help our clients deliver vital services more efficiently while increasing the satisfaction of their end customersHeadquartered in herndon, virginia, serco americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the worldAt serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at sercoWe invite you to become part of our dynamic teamSerco is an equal opportunity employer committed to diversifying our workforce (race/ color/ sex/ sexual orientation/ gender identity/ religion/ national origin/ disability/ vets).
To review serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.
If you require an accommodation with the application process please email: careers@serco-na.com or call the hr service desk at 800-628-6458, option 1Please note, due to eeoc/ofccp compliance, serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendorAll unsolicited resumes will be considered the property of serco and will not be obligated to pay a placement or contract feeIf you are interested in becoming an approved vendor at serco, please email agencies@serco-na.com.
Covid-19 regulations: the safety, health and wellbeing of our employees, their families and the communities in which we work is important to sercoAs a federal government contractor, we comply with all customer, federal, state, provincial and local requirements regarding covid-19 regulations, including covid-19 vaccinations and testing requirementsThis means that our employees and new hires, whether working at a customer site, working remotely, or working in a serco facility, will need to adhere to applicable covid-19 requirementsThese requirements may include vaccination, attestations regarding your vaccination status and/or covid-19 testing, and you may be required to show proof of vaccination and/or negative test results as a condition of your employmentRequests for an accommodation will be reviewed and assessed under applicable laws and regulations.
