Job details
Job type full-time
Full job description
Hiring position in the dallas metroplex
Position title: talent development director
Reports to: vp of talent management
Our company:
For over 45 years, service king has been a collision repair operator of choice, with 335 locations in 24
States with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe,
Superior repairs with excellent customer service.
Position summary:
The talent development director will serve as a strategic leader providing guidance to service king`s
Learning and development processes and programsThis position assesses company-wide developmental
Needs to drive training initiatives and identifies and creates training solutionsThis position actively
Searches, designs and implements effective methods to educate and ensure transfer of learning among
Service kings teammates.
The talent development director will need to possess experience leading training teams in a fast paced
And dynamic work environmentThe director must be able to build strong relationships across business
Functions and lead a large team of learning & development professionals, including teammates within
Instructional design, learning management (lms), training facilitation, & learning program functions.
Responsibilities:
Lead developmental programs: establishes and leads strategic development programs and
Trainings; modifies programs as needed
Develop effective and efficient company-wide learning strategies: reviews existing internal and
External training materials; leads efforts to develop, plan for, and facilitate training utilizing a
Variety of delivery mechanisms including traditional instructor-led classrooms, co-facilitation,
Workshops, and virtual classes or webinars
Measure and evaluate effectiveness of teammate development: conducts follow-up studies of all
Completed training and measure results; ensures training includes performance metrics that
Identifies return on investment (roi)
Build and maintain strong relationships with operations: communicate and collaborate with
Operational leadership; leverage partnerships to ensure training quality meets the needs of
Operational leaders and teammates
Ensure strategy alignment: work directly with corporate and shop leadership teams to align
Resources and strategies to support training and development initiatives
Direct and support organizational initiatives: ensure readiness related to new company
Initiatives; identify and recommend training and development solutions that can be implemented
Across the organization
Establish and manage budget for talent development team: manage costs and ensure resources
Are allocated properly
Competencies:
Core competencies:
Teamwork – builds strong relationships and works collaboratively with othersto
Meet shared goals; strengthens relationships by promoting mutual trust and
Supporting teammates.
Accountability – holds self and others accountable to meet and exceed
Commitments; focuses on quality results, monitors progress, learns frommistakes,
And strives for improvement.
Results driven – can be counted on to drive pace to achieve results and consistently
Meet or exceed expectations; executes priorities with a focus on critical work to
Achieve targeted goals.
Sound judgment – makes good decisions by analyzing the situation, leveraging
Experience, and using available information; objectively evaluates problems,
Discovers root causes, and works toward timely resolution.
Customer focus – maintains a relentless focus on customers and is committed to the
Continuous improvement of services; keeps internal and external customers in mind
At all times and strives to proactively address customer concerns and needs.
Specialized competencies:
Analytical mindset – ability to analyze data to identify trends and opportunities to
Improve organization performance.
Time and project management – ability to analyze workload, assign priorities and
Maintain focus on tasks at hand in order to efficiently get work done.
Strong written and verbal communication – ability to provide clear, concise
Information in writing, via phone or in-person.
Adaptability: ability to rapidly react and learn new skills and behaviors in
Response to changing circumstances
Position requirements
Basic/required:
Bachelor`s degree in relevant field
Five years of experience designing and implementing employee development programs
Ability to take initiative and adapt quickly to changing priorities
Up to 20% travel may be required
Demonstrated business acumen skills, including growing and maintaining external partnerships
Ability to think strategically, partner with business units, and articulate how learning programs can
Positively impact business effectiveness
Experience designing and developing training
Understanding of and ability to apply adult learning principles and other instructional design
Methodologies
Ability to coach and direct teammates remotely
Ability to manage multiple projects and work streams
Preferred:
Certified professional in learning and performance (cplp) credential
Strong knowledge of collision repair industry including macro trends
Service king provides equal employment and affirmative action opportunities to applicants and employees without
Regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or
Disability.
Requisition id: 24591
Category: human resources
Job type: full-time
