Job details
Job type full-time
Full job description
Here at shake shack, we take care of each other first and foremost so that we can make raves for our guests, community, suppliers, and investorsAfter all, teamwork makes the dream workWe work our buns off, but we play hard too, with a team appreciation day, unlimited meal discounts, volunteer opportunities, and so much moreIf you’re looking for a deeply fulfilling, financially rewarding, and really fun career, you’re in the right place.
Regional training partner - remote (texas, ohio, kansas, louisiana, or missouri based)
The regional training partner works to inspire and invest in people, maintain our high operational standards, and fuel growthThey effectively partner and consult with the rvp to diagnose their region’s training needs and create tailored strategic plans to provide the training necessary for each shack to thriveThey build and foster strong relationships with their ads and gms to help drive effective manager training, hourly training, and product and process rollouts.
Please attach your cover letter.
Key responsibilities
Lead management and hourly operational training regionally- ensure our mit program is being properly executed in each shack in the regionIn partnership with the ad and gm- coach and guide managers through the program.
Work with the rvp and ad to assist with succession plans for each shack and ensure managers are receiving the ongoing training they need- including mit leader’s guide, steer, tdm, and core competency training.
Analyze the results of manager training in the region and provide feedback to the instructional design and learning & talent teamsTrain our managers to lead strong new hire orientations, to foster an environment of learning in their shack, and to consistently endorse the shacksperienceWork closely with director of field training to ensure consistency in approach across the regions.
Lead regional training meetings each quarter to discuss key initiatives, training plans, and calibrate on current standards.
Diagnose and strategize to improve upon company-wide goals- in partnership with the rvp and ad, identify specific operational and training opportunities in the region and create strategic training plans to address and solve themThis may include organizing trainers and deploying re-training and calibration sessions in collaboration with area training & development managers.
Partner with regional people partner, regional recruiting partner, and learning & talent team to tailor the plan to the shack’s individual needsThis could mean working hands-on with ads, gms, and/or managers in the shacks or making an impact remotely (or a combination of both)Once delivered, measure and report in on the successes and areas of opportunity of the strategic training plans and continue to monitor and evolve.
Partner with nso team to ensure the bench of opening trainers in the region is full and aligned with the demands of the development schedule.
Drive rollouts and regional training initiatives- collaborate with ads and gms to drive lto rollouts, updates to shack standards, and launch new training initiatives.
Audit the integrity of training materials, processes, and procedures at the shacksCalibrate with fellow regional training partners and director of field training to ensure consistency in approach across the regions.
Partner with srManager, field training process to deploy new training processes and maintain the certified training shack program in their region.
Skills & knowledge
Effective communication
Interpersonal skills & empathy
Skilled in leading training functions including classroom-style learning
Entrepreneurial abilities
Extraordinary leadership skills
Flexible & adaptable to changing needs
Strategic & innovative thinker
Advanced time management skills
Excellent organizational skills
Experience
4+ years management experience in the hospitality industry
4+ years of experience leading a team
2+ years of experience leading training in a multi-unit hospitality environment
1+ years shake shack exempt manager experience
Available to work weekends as needed
Able to travel 30%-45% of the time (depending on the region)
Benefits include:
Medical, dental, and vision insurance
Transit discount program
401k plan with company match
Paid time off program
Flexible spending accounts
Employee dining program
Referral bonus
Online training program
Career development
Corporate fitness discount programs
Choice of global cash card or direct deposit
About us
Beginning as a hot dog cart in new york city’s madison square park, shake shack was created by danny meyer, founder and ceo of union square hospitality group and best-selling author of setting the tableShack fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification effortsA permanent stand was eventually built…and the rest is shack history! with our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitalityOur team members enjoy a positive work environment that is deeply committed to the philosophy they we `stand for something good.`
Shake shack is an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.
