Job details
Salary $16.00 - $17.50 an hour job type full-time
Qualifications
Experience:
Monitoring and scoring call center emplolyees, 1 year (preferred)
Call center , 3 years (required)
Training call center agents on quality control procedures, 1 year (preferred)
Work authorization:
United states (required)
Full job description
Overview: shift4 payments is the leader in secure payment processing solutionsThe company’s groundbreaking technologies help power the top software providers in numerous verticals, including hospitality, retail, f&b, e-commerce, lodging, gaming, and many moreShift4’s family of software brands includes harbortouch, restaurant manager, positouch, and future pos — with additional integrations to 300+ pos/pms systems across every industryWith an expansive global footprint that includes eight offices across the u.sAnd europe and over 8,000 sales partners, the company securely processes more than a billion transactions annually for nearly 200,000 businesses, representing over $100 billion in payments each yearFor additional information, visit www.shift4.com.
Responsibilities: a quality control representative will be expected to perform internal monitoring of call center employees to ensure standards and protocols are being followed and upheldThey should be able to provide feedback and assist with business improvement programsThey will also be expected to conduct employee training and be a resource and mentor to the management teamAdditional duties will be assigned from the quality control manager.
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Monitoring and scoring call center employees.
Provide and report on employee trend data.
Build and maintain relationships with various departments.
Conduct employee training on quality control procedures.
Assist the quality control management team with various quality initiatives.
Maintain confidentiality while demonstrating professionalism at all times.
Qualifications:
Call center experience.
Exceptional listening skills and analytical skills.
Strong customer service skills.
Strong work ethic and willingness to get the job done.
Good communication skills.
Basic knowledge of office suite (excel knowledge experience preferred but not required).
Deductive reasoning skills.
Ability to adapt to change quickly.
Strong time management skills.
Works well by themselves and with others.
Organizational skills are necessary.
Knowledge of call center quality control practices.
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We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class._
Location: remote, united states
Job type: full-time
Pay: $16.00 - $17.50 per hour
Benefits:
401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Tuition reimbursement
Vision insurance
Supplemental pay:
Bonus pay
Experience:
Monitoring and scoring call center emplolyees: 1 year (preferred)
Call center : 3 years (required)
Training call center agents on quality control procedures: 1 year (preferred)
Work authorization:
United states (required)
Work location:
One location
Work remotely:
Yes
Work location: one location
