Job details
Job type full-time
Full job description
Title: customer marketing manager
Location: remote in these states: az, ca, co, fl, ga, ky, id, il, in, ma, mi, mn, mo, nc, nj, ny, oh, pa, ri, sc, sd, tn, tx, va, wa, wi
If you’re looking to be at the forefront of disrupting the ecommerce industry, wanting to make your mark and be continuously challenged to grow, your time has come.
Shipbob is recognized as #1 on crain`s 2020 “fast 50” list of the fastest-growing companies in chicago & built in’s best mid-sized companies to work for in chicagoWith this growth, we are looking for top talent to help us reach the next level.
Role description:
We have a vibrant customer community; your opportunity is to focus on the success and growth of our existing customersWe are looking for a customer-centric, self-motivated customer marketing manager to join our marketing team! responsibilities include creating and aggregating customer communications, developing automated campaigns to increase retention and adoption, and finding new ways to help our customersIf you’re an excellent communicator, have a strong attention to detail, and are passionate about creating an exceptional customer experience, apply today!
About us:
Shipbob is a tech enabled 3pl that partners with over 5,200+ e-commerce businesses to help them be more successful onlineWe offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customersWith an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service.
Shipbob’s growing fulfillment network is powered by our proprietary technology and acts as a back office for logistics, providing merchants with full visibility into orders, inventory levels in real time, and access to advanced analytics, over 27 integrations and data reporting.
As one of the fastest growing tech companies in chicago with over $330m+ raised from blue-chip investors like menlo ventures, bain capital ventures, hyde park venture partners and softbank vision fund 2, our goal is to continue to be the #1 best fulfillment technology in the industryTo help us meet this standard, we are scaling our entire team and looking for people who share our core values and have an entrepreneurial mindset.
About you:
At shipbob, we’re looking to bring on board people who embody our core values:
Be mission-drivenWe want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
Be humbleWe have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
Be resilientLogistics is a complicated businessSo is softwareWe value team members that never give up and keep iterating until a problem is solved.
Be a creative problem solverAs a startup, we value smart, innovative solutions to complex problemsWe fall in love with the problem, not our “favorite” solution.
Be safety mindedIt’s not just talk; it’s the way you work.
What you’ll do:
Help write, edit, organize, and roll out customer communications (both automated and one-off as needed).
Own and manage the shipbob email calendar.
Work cross-collaboratively with shipbob’s content, product and product marketing, partnerships and partner marketing, support, growth, operations, and sales teams.
Develop and iterate on evergreen scalable, trigger-based marketing programs that drive customer retention, feature adoption and revenue growth.
Create and execute trigger-based cross-sell marketing programs.
Create and launch educational-based marketing programs for customer base around products and solutions to nurture solution adoption.
Partner with cross-functional teams to create compelling assets across the entire customer lifecycle to drive the recipient to take action.
Execute and/or refine plans to support merchant needs, retention, and merchant communication efforts (e.g., webinars and monthly newsletters).
Partner with other team members to plan customer marketing on a quarterly basis.
Help ensure all efforts are on-brand, consistent in style, quality, and tone of voice.
Work with the marketing automation manager and counterparts in rev ops to properly set up new campaigns, establish performance monitoring and reporting to continuously measure customer marketing performance, and communicate results.
What you’ll bring to the table:
Bachelor’s degree in marketing, business, or related field.
5+ years experience required; preferred in b2b, saas technology marketing.
Experience engaging with customers, driving customer engagement, growth and/or advocacy.
Experience working cross-functionally, with shipbob leadership, along with operations, customer support, product, and other teams.
Ability to stay organized in a fast-paced environment, where priorities can shift and last-minute communications are needed to be sent out.
Analytical skills to determine marketing effectiveness and roi of programs.
Ability to drive key business objectives with data-driven, fact-based insights that lead to well-informed strategic plans, quick decision-making and impactful outcomes.
Strong communication and writing skills (and ability to write for different audiences).
Must be able to manage multiple projects, tight deadlines, and shifting priorities with a positive, proactive attitude.
Experience with salesforce, hubspot, asana, and wordpress preferred.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a jobIf your experience is close to what you see listed here, please still consider applyingDiversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
Perks & benefits:
Medical, dental, vision & basic life insurance
401k match
Variety of voluntary benefits, such as, short term disability
Competitive salary, performance bonus & stock options
Paid maternity/parental leave program
Flexible time off program
Referral bonus program
Fun culture >>> check us out on instagram
Classification: salaried/exempt
Reports to: kristina lopienski, director of marketing communications
Shipbob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this jobDuties, responsibilities and activities may change at any time with or without notice.
Internal use only, requisition #: pops-1061
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