Job details
Salary from $18 an hour job type full-time number of hires for this role 1
Qualifications
B2b sales: 1 year (preferred)
Full job description
Role:
The inside sales representative (isr) is responsible for providing the highest quality service levels to customers through an in-depth knowledge of assigned customer accounts and shoemaker productsThis position is the main connection point for customers and facilitates quotes, orders, issue resolution and fields general questions in a timely and personalized mannerThis position will make recommendations for process changes to improve efficiency and enhance the customer experienceThey will also serve on project and tool testing teams to implement these changes.
This position reports to the operations sales manager of smc.
Results:
· execute programs designed to increase quote conversion and sales overall.
· execute processes and programs to enhance customer experience.
· complete all assigned tasks to optimize processing efficiency and maintain customer response time metrics.
· provide first time quality (minimize back-and-forth interactions) while maintaining a high level of processing efficiency.
· accurate and timely information to data entry specialist for processing.
· optimize risk management, safety performance, metrics, and protection of people and assets.
Responsibilities:
· maintain individualized customer relationships within assigned territory.
· applies knowledge of the field and product features to match products to the needs of clients.
· participate in the execution of all day to day inside sales functions.
· identify potential new sales opportunities and collaborate with the operations sales manager and director of sales to pursue.
· collaborates with functional departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are distributed properly.
· assume a primary role in phone coverage to ensure adequate availability during business hours.
· provide timely process and product information to customers.
· answers inquiries from clients concerning products and their uses.
· respond to questions from the factory pertaining to customer orders and quotes.
· perform testing of online tools prior to launch and provide feedback.
· periodically prepares and reports results, status of accounts, and leads to manager.
· assist in the training of new team members as directed.
· performs other related duties as directed.
Working environment:
While performing the duties of this job, the employee has prolonged periods of sitting at a desk and working on a computerThey are occasionally exposed to moving mechanical parts and vehiclesThe noise level in the work environment is usually quiet to moderate.
Knowledge, skills, abilities, & other qualifications
Minimum qualifications:
· two years of customer service experience in b2b environment preferred.
· associate degree in business or related field preferred.
· excellent business communication, e-mail, and interpersonal skills
· excellent sales and negotiation skills within established parameters.
· strong organizational and time management skill with the ability to prioritize and coordinate multiple tasks simultaneously.
· must be able to work well with others in a team environment.
· proven ability to build and maintain relationships with clients.
· proficient with microsoft office suite or related software.
· capacity for high degree of technical product knowledge.
Salary is dependent on experience (doe), minimum starting wage is $18.00/hour.
Job type: full-time
Pay: from $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to friday
Covid-19 considerations:
Safe social distancing measures & practices through visual displays of 6-foot markers & hourly sanitization & disinfection efforts take place in every department throughout the entire factory & campusEvery employee’s health & safety is our #1 priority.
Application question(s):
Job offers are contingent on candidates successfully completing a pre-employment drug screeningAre you willing to undergo a mandatory pre-employment screening if offered a position with shoemaker manufacturing consistent with smc`s drug free policy?
Experience:
B2b sales: 1 year (preferred)
Work location:
One location
Work remotely:
Yes
Work location: one location
