Job details
Job type full-time
Full job description
Company description
Shopify is the leading omni-channel commerce platformMerchants use shopify to design, set up, and manage their stores across multiple sales channels, including mobile, web, social media, marketplaces, brick-and-mortar locations, and pop-up shopsThe platform also provides merchants with a powerful back-office and a single view of their business, from payments to shippingThe shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizesHeadquartered in ottawa, canada, shopify currently powers over 1,000,000 businesses in approximately 175 countries and is trusted by brands such as allbirds, gymshark, pepsico, staples, and many more.
Please attach your portfolio
Job description
We want to say this upfront: this isn’t a content marketing or social media role.
Marketing content designers at shopify collaborate with designers, developers, researchers, marketers, and product managers to design and build our user experiencesWe create web experiences like this, campaigns like this, work on information architecture, create and execute complex user journeys, and so much more.
We’re a close-knit team of more than 60 content designers who work across the company to create clear, concise content that tells product stories and makes our products work betterWe’re looking for a ux-focused content designer to plan and create content for shopify product marketing and contribute to our team`s skills and growthThis position requires a deep understanding of the role language plays in the ux design process.
As a content designer at shopify, you will create and iterate on the experiences that make up the core journeys of our merchants and potential merchantsYou’ll translate your love of language, a penchant for problem-solving, and a sense of storytelling to craft meaningful, useful experiencesYour goals? educate, motivate, and convertYou’ll use your varied writing background and experience to write for projects big and smallA shapeshifter at heart, you’ll be able to channel different tones and across many touchpoints, while effectively balancing our business goals with those of our merchantsDrawing on a proven history of collaborating across teams and disciplines, you’ll be a bridge-builder and a dot connectorYou’ll use your love of helping others and sharing knowledge to help the team learn and grow.
Responsibilities
Work with a creative team to craft campaigns of varying sizes across multiple channels
Identify, develop, and maintain a unique, consistent tone-of-voice for the brand across all media
Write new product and feature landing pages in collaboration with product managers, designers, researchers, and developers
Run a/b tests on existing content to explore how voice, tone, and vocabulary can affect conversion on a large scale
Work with our email marketing team to build and improve onboarding emails and drip campaigns
Act like an owner who cares deeply about the final output as much as the content involved
Be a teacher, advocating for the importance of content across the company, and empowering everyone at shopify to write their own great content through training, learning resources, and support
Support in user research to help develop brand playbooks and learnings for messaging and positioning
Multi-task across simultaneous projects and deadlines, collaborating with appropriate team members
Qualifications
Copywriting experience in an advertising or marketing-focused environment
Demonstrated ability to create high-quality content that improves customer acquisition and user experience
Direct experience collaborating with a team throughout the project lifecycle
Experience in not only being a writer, but you also care about growth, strategy, and structure too
Need to take initiative, stays organized, pays close attention to detail, and can handle multiple projects at once
Hard-working with a `no task is too small` attitude
Strong problem-solving skills with the ability to thrive in a fast-paced environment (test the copy you create and iterate to find the perfect performance-based solution)
Additional information
At shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heardOur belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyoneWe strongly encourage applications from indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
