Job details
Job type full-time
Full job description
About side
At side, we believe everyone should own their path.
Side is the only real estate brokerage platform exclusively for the nation’s best agentsBased on its belief that homeownership is a fundamental human right, we provide top-performing real estate agents, teams, and independent brokerages with the best system, support, and service, in order to elevate the experience and results of buyers and sellers.
Side is led by experienced industry professionals and world-class engineers who develop technology designed to improve agent productivity and enhance the client experienceThe company is backed by over $250m in funding from top tier venture capital firms, including coatue management, tiger global management, d1 capital partners, sapphire ventures, trinity ventures, matrix partners, and 8vcSide currently partners with agents in california, texas, and florida, with plans to expand nationally in the coming months.
At side, you’ll have the opportunity to collaborate and innovate your way to successBecoming an insider means that you’ll be empowering business leaders to become business owners, all while forging your own path with like-minded entrepreneursJoin us at side and own your career, your impact, and your life!
About the team the technical services team manages the entire onboarding experience for new partner agents joining side to ensure we help them successfully stand up their brand and business as well as get them set up to experience and use our proprietary saas platform to help scale up their businesses with less manual work
About the role as side’s technical services engineer you will be responsible for the success of agent/customer technical onboardingThey will primarily provide tier 2 level of support on business applicationsEvaluates, troubleshoots, and resolves technical issues to guarantee a successful project deploymentThis company is based in san francisco but the role can be remote and the ideal candidate is both client-focused and tech savvy.
What you`ll be doing
Quickly, efficiently and successfully setup and deploy side’s systems and applications for the agent’s use
Work directly with the launch team to configure and deploy the side technology stack to our customers to ensure they are successful
Test and troubleshoot functionality of installed systems and websites
Identify and document technical issues to be escalated to tier 3 support for resolution
What would make you a strong fit for the role?
2 years of experience working in a client facing role.
2 years of experience with saas, cloud-based, and outsourced solutions through third-party providers.
Strong technical communication + ability to get along with potential customers in a professional manner.
Ability to analyze systems and configurations to quickly figure out what is working and what`s not working for our customers
Effectively work with other internal onboarding partners
Ability to quickly ramp up on side’s products
Experience working in a technical capacity is highly preferred.
Strong understanding of apis is a plus.
An ability to work independently within a small, fast-paced team
The ability to provide feedback and contribute new ideas in collaborative manner
Compensation / perks
Competitive salary and bonus opportunity
Stock options
Best-in-class benefits, including 100% healthcare coverage (medical, vision and dental)
Flexible pto
$1,000/year for learning and development
Pet-friendly environment
Side is dedicated to working with the highest skilled people from the most inclusive talent pool feasibleWe maintain that diversity in all aspects leads to positive change, solutions and innovation for our customers and career fulfillment for our employeesAll qualified individuals are encouraged to apply!
Side uses the e-verify employment verification program.
Our stewardship of the data of many of our customers means that a background and dre license check is required to join sideWe will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the san francisco fair chance ordinance.
