Job details
Job type full-time
Full job description
Job description:
Signature hardware, e-retailer with over 60,000 products for the kitchen, bath, and home, is currently seeking the right individual to fill an immediate need for a remote customer service representativeIf you are a professional, career-minded individual who is committed to great customer service, join signature hardware: a legacy of trust, a lifetime of quality and an unwavering commitment to getting it right.
The customer relations representative is responsible for assisting customers with pre/post-sale questions, basic installations, and problem resolutionsTypical activities are the receiving of calls, emails and web chats from customers who may be inquiring about product related questions and issues, in a timely manner.
Responsibilities
One touch resolutions: ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.
Satisfaction survey: working with managers to meet the satisfaction survey goal at or above group average.
Phone calls: answering customer calls and assisting with any scenario presented.
Emails: answering customer emails within 24hrs and assisting with any scenario presented.
Warranty orders: warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue.
Return merchandise authorization: rmas should be created for orders between 1-90 days old when a customer needs to return an item for various reasons.
Capture inbound sales when appropriate
Anything else deemed necessary by supervising staff.
Qualifications:
High school diploma and industry experience will be considered
Ability to manage multiple priorities and maintain work relationships in a fast-paced environment
Process-oriented self-starter that has ability to work independently and as a team
Strong organizational skills and attention to detail
Excellent verbal/ written communication, time management and organizational skills
Accuracy and attention to detail is a must
Ability to sit-down for 8-9 hours a day on average and effectively make and receive phone calls
Benefits
Signature hardware is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection and retirement savingsSignature hardware offers a competitive benefits package which includes: medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal and holiday), employee assistance programs, associate discounts, community involvement opportunities and much more!
The company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 cfr 60-300.5(a), which prohibits discrimination against qualified protected veterans and the requirements of 41 cfr 60-741.5(a), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson enterprises, llcIs an equal employment employer f/m/disability/vet/sexual orientation/gender identity.
Equal employment opportunity and reasonable accommodation information
