Job details
Job type full-time
Full job description
Silvergate capital corporation (nyse: si) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industryThe company’s real-time payments platform, known as the silvergate exchange network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the worldSilvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency futureChallenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.
The payment risk analyst has a working knowledge of the products and services designed for business and consumer customersReviews and monitors payment relationships and helps manage risk and identify suspicious activityResponsible for performing periodic risk reviews of ach, office deposit and wire customersAnalyzes data to identify trends and/or anomalies in customer behavior and identify exposure riskMonitor’s product usage and system operations; resolves problems within given authorityHelps in the coordination and support of audits and examinations.
Back up support to perform a variety of routine daily tasks as needed to support coverageDuties will be conducted in accordance with silvergate’s business plan and shall meet all regulatory requirements including those specified in silvergate’s current policies and procedures.
Essential duties and responsibilities
Ensure the key risk areas for payments services are properly monitored and escalated to management.
Review suspect fraudulent transactions for all payments, such as ach, wires, a2a, and debit cards using fraud tools.
Assists in reviewing the payment risk assessments.
Maintain knowledge of cash management services including but not limited to business online banking, ach, wires, mobile and office deposit.
Reviews and monitors mobile, rdc, wire and ach exceptions limits
Understands the nacha operating rules, reg e and ffiec guidelines.
Understand the request for additional information and dispute process for ach.
Excellent time management, prioritizing, multi-tasking and communication skills.
Responsible for timely completion of required training applicable to the position and effective application of such training in the performance of the position.
Responsible for compliance with applicable laws, rules and regulations impacting cash management services.
Provide problem resolution to both internal and external customers in support of customer retention and satisfaction objectives of the cash management department.
Work closely with the bank’s business customers in a diplomatic, insightful and responsive manner in order to meet the customers’ needs.
Maintain current knowledge of all federal and state laws and regulations, along with the company’s policies and procedures
Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice
Must adhere to the company’s core values of challenge convention, do what’s right, take ownership, empower people, exceed expectations, and cultivate awesome all while keeping our “why?” front of mindOur why? silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.
Knowledge, skills and abilities
Minimum of two years previous personal or commercial banking and general banking experience.
High school diploma or equivalent
Knowledge of bank operations and cash management products.
Ability to discuss bank products with customers in a courteous and professional manner both over the telephone and in person.
Ability to organize and prioritize work and manage projects.
Skilled in operating office equipment such as; personal computer and various software, adding machine, and copy machine.
Proficiency in using microsoft word and excel.
Knowledge of federal regulations such as reg d, reg e, reg j, and others relating to wire transfers preferred
Bank secrecy act requirements
Responsible for adhering to the reporting and recordkeeping requirements of the bank secrecy act and anti-money laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the office of foreign asset control (ofac), following the company’s customer identification program (cip) rules, observing all company policies and procedures relating to bsa, ofac, cip, and related acts, and participation in ongoing related training.
Work conditions
Work from home
Physical demands
While performing the duties of this job, the employee is:
Regularly required to talk or hear
Required to communicate with customer and coworkers verbally and in writing
Occasionally required to stand; walk
Occasionally required to lift up to 10 pounds
Required to sit for long periods and reach with hands and arms
Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision.
Management reserves the right to add to, change and revise this description at any timeThis description does not include any marginal functions that are incidental to the essential functionsAlso, it does not imply that these are the only tasks to be performed by the incumbentEmployees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisorAny requirement may be modified to reasonably accommodate individuals with disabilities.
Silvergate is an eeo/aa/disability/vet
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