Job details
Job type full-time
Full job description
Description:
Do you want to help shape the future of training cybersecurity teams against malicious cyber criminals and foreign actors? would you like your work to have a meaningful impact in an area as important as cybersecurity? simspace is looking for a product education specialist to help shape the future of realistic environments used for cybersecurity testing, training, assessments and tool development.
At simspace, we’re developing a visionary yet practical platform that measures how our customers’ security systems respond under actual, sustained attackWe`ve built a brilliant, highly motivated and fun team to support our product and growing customer baseWe are rapidly expanding and now is an exciting time to get involved!
We are looking for a product education specialist to enhance the customer onboarding and continued learning experienceThis person will do so by contributing to our self-serve documentation, how-to guides, faqs, best practices and video tutorials with a focus on enablement, engagement and adoptionThis role is part of our customer success team, but requires serious cross-functional work to serve both our internal and external customers.
Responsibilities:
Serve as a product expertYou’ll be keeping up with new features and releases, working closely with the product team to successfully translate technical notes into customer-friendly guides.
Produce a variety of contentPrepare polished documentation and release notes for all product releases and updatesCreate technical how-to docs for our user guide that can be adapted to customer-friendly videos and knowledge base articlesGenerate fact sheets, faqs and various documentation-related side projects as needed.
Identify and fill content gapsWork with internal stakeholders and customers to prioritize product education needs and shape the direction of the documentation roadmap.
Monitor outcomesYou’ll work closely with the customer success team to measure the performance of help content, with data-driven goals such as reducing the time to onboard or driving support ticket volume down.
Requirements:
You are a good fit for this role if you are:
A deadline-meeting self-starter who is confident and accountable for your work
A positive, energetic and empathetic communicator who can take complex information and turn it into easy-to-understand instructions
An exceptional writer who is able to adapt to multiple styles, tones and formats
A tech savvy, self-sufficient and resourceful learner
A customer-first innovator who’s ready to bring ideas to the table on how to improve simspace’s customer experience
Collaborative, open to feedback, and always striving to improve
Eager to be in a challenging environment in a fast-growing tech company
Qualifications:
Experience in a customer success, product education and/or technical writing role at a fast-paced technology company
Experience educating others about technology
Great to have:
Basic understanding of networking, virtualization, and security technology
Graphic design skills
Experience working with other in-house design teams to standardize presentation, voice, and brand identity
Interest/proficiency in content strategy and/or copy writing
Experience with: jira, confluence, final cut pro, git/github, vmware, adobe cc (especially indesign, photoshop, illustrator), figma
Simspace is an equal opportunity employer and provides extensive benefits including:
Competitive salary and benefits (medical, dental, company-paid vision, 401k, savings and spending accounts, employee assistance program, company-paid life and ad&d insurance)
Equity options at hire and potential for additional based on performance
Semi-flexible hours, with the expectation that you overlap the main part of the day to serve our customers, meet deadlines, collaborate with colleagues and attend key meetings.
We are a hybrid remote/in-person company with an amazing office in boston`s fort pointWe also have a distributed team outside of bostonWe are currently all remote to follow covid-19 precautionsWe do value in-person collaboration, so if you`re located in boston, we`d love to have you in the office when it`s possible!
Unlimited paid time off
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the united states and to complete the required employment eligibility verification document form upon hire.
Simspace does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operationsWe are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.
