Job details
Job type full-time
Full job description
About simpleview:
Simpleview is a software development, data analytics and digital marketing firm that supports destination marketing organizations to reach their tourism marketing goals with first-in-class digital products and servicesWe believe our customers - towns, cities, states and nations across the globe - have a role to play in creating great experiences for visitors, for the people who call them home and for businesses and workers who rely on travel to sustain their local economies.
We are looking to add to our professional, dedicated, and hardworking team an independent, talented, top-notch crm analyst i with a great work ethic who thrives in organizations that constantly adapt and evolve.
Job summary:
The crm analyst i is a primary point of contact for clients using simpleview’s crm solutionCrm analyst i is responsible for delivering customer requests and/or meeting project requirements throughout project lifecycle from gathering requirements, delivering clear directives, and ensuring on-time delivery of workS/he is also responsible for web-based training in addition to providing written documentation, as needed, to meet each client’s individual needs.
The ideal candidate will possess outstanding communication, technical, and problem-solving skills, as well as proven customer service experienceThe position also requires successful collaboration with simpleview production teams, cms team, it and product management.
Responsibilities:
Determine project needs and resources required to execute crm projects.
Work with internal teams to scope new work.
Review crm contracts and proposals to eliminate scope creep
Schedule project meetings with customers, developers and other project participants.
Collect and organize all project materials, such as data.
Manage project scope, drive resolution and keep project on schedule.
Develop and track project action items and issuesMaintain project documentation and schedules.
Check and test completed tasks from team to ensure user acceptance, data quality, and system integrity.
Responsible for ensuring all time and billing is accounted for in our internal systems.
Responsible for on-line training clients on the crm system and best practices.
Responsible for providing feedback from clients to sales and development teams.
Responsible for month end time review to ensure fair and accurate time billed and work descriptions.
Maintaining project schedules throughout life cycle through documentation.
Immediately notifying clients and crm lead analyst if a project schedule is changed.
Provide an open and clear communication channel with the crm lead analyst.
Occasional travel to tucson (for pittsburgh-based analyst i) for training, staff and client events will be required as business needs dictate.
Requirements:
Ability to effectively communicate with clients and internal staff.
Detail-oriented with excellent follow through skills.
Crm analyst must be proactive versus reactive.
Ability to coordinate and facilitate meetings and conference calls with clients, internal staff and third-party vendors.
Ability to efficiently and effectively work with the internal departments and third-party vendors.
Ensure completion/delivery of required tasks/deliverables from clients, internal staff, and 3rd party vendors via diligent communication/monitoring, documentation, organizational processes, and time-management techniques.
Ensure tasks/projects are completed on time and under budget.
Who we are looking for:
Professionals with solid skills and solid principles
People who know the web like an old friend
Employees who thrive on problem solving and figuring things out
Someone other people want to work with (organized, easy-going, non-toxic)
What is in it for you:
Fulfilling work at a company that makes an impact in hundreds of communities across the globe
The ability to set a career trajectory and move along a growth path
Great co-workers, including geeks, parents, artists, gamers, veterans and average joes and janes
100% paid medical benefits for employees and short-term disability paid by the company + options for vision, dental, long-term disability & life
401(k) with employer match
This position is available to both the tucson-area and remote candidatesAt this time, simpleview can currently only employ remote staff who reside in the following u.sStates or canadian province: arizona, british columbia, california, colorado, florida, georgia, idaho, maryland, michigan, minnesota, missouri, nevada, new mexico, north carolina, oregon, pennsylvania, south carolina, tennessee, texas, utah, washington, and wisconsin.
Qualified candidates, please apply by going online at: https://www.simpleviewinc.com/our-world/staff/join-our-team/
Or submit your resumes at careers@simpleviewinc.com
Kermndsvrx
