Job details
Job type full-time
Full job description
Company overview: whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with siteone.
Siteone landscape supply is the largest and only national wholesale distributor of landscaping products in the united states and canadaWith over 500 branches across the u.sAnd canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.
Come grow with our associates who are customer obsessed, always safe, continuously improving, and having fun! position overview: join our team as an it service desk technician, responsible for providing excellent customer service for internal customers and responding to requests for technical assistance.
In this role you will:
Install and support of computers, laptops, tablets, and thin-clients
Install and support of desk phones and cellular phones
Install and support of ms office, land fx, and other applications
Install and support of printers, scanners, fax, and other business equipment
Maintain hardware and software inventory
Manage accounts in ad, exchange, and other applications
Manage file share permissions in a windows environment
Troubleshoot in a citrix environment
Order, ship and receive it equipment
Administer our airwatch mdm solution
Use tools such as vnc to troubleshoot remote computers
Test qa tickets on a weekly basis
Create and maintain images for computers, laptops, and thin-clients
Monitor network connectivity issues using dynatrace and prtg
Manage vendors and escalate
Document all issues in ticketing system
Work with team members to efficiently solve problems
Skills we are seeking::
Associate`s degree or equivalent work experience
2 years of technical support experience
Extensive computer hardware and software experience
Experience with troubleshooting telecom, networking, and vpn solutions
Experience with thin-clients and citrix infrastructure
Strong technical and analytical aptitude
Excellent customer service skills and a positive attitude
Ability to multitask and remain detail oriented
Ability to thrive in a fast-paced environment
Self-motivated and ability to work independently
Ability to work every 3rd saturday on a rotational basis
Ability to work different shifts as needed
Perks:
Medical, dental and vision plans
Paid time off, paid holidays
Competitive compensation
401k with company match
Company paid life insurance, short term disability and long-term disability insurance
Product discounts
Tuition reimbursement
Opportunity for advancement
The information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing the jobThe qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelinesThey may vary from position to position.
