Job details
Job type full-time number of hires for this role 1
Qualifications
Us work authorization (required)
Full job description
Account manager
We are a strategy first brand design agency with decades of experience spanning startups to fortune 500 companies in entertainment, lifestyle, and techWe`re looking for an account manager with experience working with some of the world’s biggest brands who values creating an equally positive and sustainable experience for both the client and the agency.
Summary description:
As an account manager you have a key role in the agency and for clients, you will effectively manage the day-to-day running of projects through the creative, conceptual, and production stagesYou will lead in-house and external resources and ensure deliverables are on brand, on time, and within budgetAs the first point of contact for clients you will be responsible for building strong, dynamic relationships built on trust and outstanding client service.
The account manager interacts daily with all agency team members including project managers and designers while shepherding programs successfully through complex client organizations and developing strong client relationships.
Essential functions and responsibilities:
Working on two to four simultaneous accounts, depending on complexity.
Translating client input and information into actionable direction for agency efforts.
Developing accurate proposal brief backs if the client brief is unclear.
Contributing to the agency’s purpose-driven culture.
Client management and communication throughout the project; from understanding and interpreting client needs, to regular account and program status updates.
Project planning and strategy; providing original input on strategies and campaigns from concept, through planning, execution and evaluation based on client’s brand strategy and budget.
Troubleshooting capabilities including finding answers to client questions, resolving campaign/program needs, client concerns and creative production issues.
Firm commitment to quality control; ensuring consistency across all elements of a project.
Effective evaluation of work against the client brief.
Identify opportunities for expansion within current partnerships.
Maintain account health and visibility, and flag any important events in advance to the account team for organic growth opportunities.
Issue monthly client status reports to ensure key information is being quickly communicated.
Keep clients engaged and motivated with a regular cadence of communication.
Work with the account team to review new business proposals.
Prepare annual account reports to share with skylight’s management team.
Qualifications for success:
A proven track record of 6 + years of successful relationship building, not just because it`s a requirement of the job, but because you`re passionate about relationships and sophisticated at dealing with different personalities and seniority levels within agency and client organizations.
A strategic thinker and expert communicator–saying what you mean and hearing what others mean to say, whether in a one on one conversation or in a formal presentation.
- a diplomat who does not fear confrontation.
Exhibit strong discovery, projection, negotiation, and closing skills.
- project and budget management acumen.
- an optimist and enthusiast who is results focused and a skilled planner.
A team player who is used to leading multi-disciplinary project teams and has familiarity managing creative development.
- experience in some of skylight’s core capabilities and categories.
- someone who works independently, but thrives in a team setting and understands the different contributions different individuals make.
- ability to manage multiple simultaneous projects and clients as well as possess an understanding of creative project management processes and methodologies.
Education & work experience:
An undergraduate degree in design, marketing, communications or equivalent 6 years of experience in an agency or corporate (client) environment is preferred.
Minimum 6 years in an ad agency, marketing firm/marketing department, a design agency or startups with a creative focusIdeally possess a background in production and/or account management.
Proficient in using gsuite, keynote, excel, word, outlook, powerpoint; willingness and ability to learn and utilize new systems/tools as needed.
Strong written and verbal communication skills; ability to communicate professionally.
Excellent organizational abilities, attention to detail and follow-through; strong prioritization and time-management skills.
Strong client service ethic; high degree of responsiveness and interest in exceeding expectations.
A respect, appreciation and understanding of the full design cycle.
Demonstrable track record in delivering large-scale, and wider communications and activation strategies for consumer-focused brands.
An excellent communicator and confident presenter who can articulate strategic thinking and creative concepts with equal impact.
Able to think on their feet and make decisions; someone who finds solutions rather than simply reports problems.
Highly organized, highly professional, diplomatic and able to communicate at and adapt to all levels within client business.
Ability to absorb client briefs, and to collaborate with design and account leadership to develop clear, thoughtful project plans supporting defined objectives.
Collaborate with cross-functional teams to effectively lead projects, contributing to development of creative design solutions.
Demonstrated willingness to develop a solid understanding of relevant client categories, markets and audiences.
A highly capable, credible client presence, to form trusting client partnerships.
A people-person; able to delegate and get a job done.
High bandwidth thinkerDeep and insatiable curiosity for startups and ability to rapidly context switch.
You`ve done this before and want to be the best in the world at it.
What we offer:
Opportunity to work on a variety of influential and interesting brand work.
A highly collaborative work environment.
A competitive salary.
Flexible vacation policyWe are all hard working adults with a strong work ethic.
A culture of trust and respectSee above.
Health insuranceWe are nothing without our health.
Supervisory responsibility:
This position has no supervisory responsibilities.
Work environment:
Due to the pandemic, we are currently operating in a wfh configurationIt is possible that in the future (2022) we will shift to a hybrid model.
Position type and expected hours of work:
This is a full-time exempt positionTypical days and hours of work are monday through friday, between the hours of 9:30 a.mTo 6:00 p.mOr as scheduled by the managing director.
Travel:
Limited travel may be required as necessary for the role.
Work authorization/security clearance:
Us citizenship evidenced via the current i-9 process.
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this jobDuties, responsibilities and activities may change at any time with or without notice.
Aap/eeo statement:
Skylight is an equal employment opportunity employerOur policy is to make all employment-related decisions without regard to an employee`s race, color, creed, religion, age, national origin, marital status, mental or physical disability, sexual orientation, or any other basis prohibited by local, state or federal lawThis policy applies to all personnel activities including employment, promotion, compensation and termination.
Skylight does not tolerate sexual harassment of any employee by another employee, supervisor, vendor, or customer for any reason.
Job type: full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Schedule:
Monday to friday
Covid-19 considerations:
Due to the pandemic, we are currently operating in a wfh configurationIt is possible that in the future (2022) we will shift to a hybrid model.
Application question(s):
Are you proficient in google suite, microsoft office suite, streamtime or similar pm software?
Do you have experience running multi-disciplinary programs (such as brand design, motion, enviro/experiential, packaging, 3d/animation)?
Do you have entertainment (film, streaming content) or videogame industry experience?
Do you have an undergraduate degree in design, marketing, communications or equivalent 6 years of brand design and/or brand marketing experience in an agency or corporate (client) environment?
Experience:
Agency, client side creative services, or production: 6 years (preferred)
Work location:
One location
Work remotely:
Yes
Work location: one location
