Job details
Job type full-time
Full job description
About us
Snapcommerce is a high growth company that sits at the intersection of mobile commerce and fintechOur flagship product snaptravel allows millions of users around the world to book their travel over messagingWe are currently in the scale-up phase of the company with plans to grow from ~100 employees to ~300+ employees as fast as possible while maintaining the competitive advantages and culture of being a startup
With a high-performing team of world class leaders, snapcommerce thrives on tackling complex problems within ai, e-commerce, and conversational design to push the boundaries of the value we can add to our user’s lives!
At snapcommerce, we pride ourselves on the performance-driven environment we’ve created for our team to prosper and excelOur values are rooted in making data driven-decisions and risk-taking actions that add value to both the user and the company.
Please note that although this position at snapcommerce is remote friendly, candidates must be located and authorized to work in the us/canada as a precondition of employmentSnapcommerce does not sponsor applicants for work visas.
About the role
We work with dozens of partners around the world that provide us with best-in-class hotel deals, which we then pass on to our millions of usersAs a technical account manager at snapcommerce, you will manage the technical relationship for our business partnersYou will be working closely with our external partners as well as internal stakeholders including engineering, supply, growth, finance and customer support to manage and optimize snapcommerce’s business relationships while providing maximum value for business api partnersYou will use your natural curiosity, data-driven insights and stellar communication skills to onboard new accounts, maximize account success, and aggressively grow snapcommerce’s top line across global marketsRemote work is available for this role.
Key responsibilities
Technical support & relationship management: you will own the partner onboarding, technical deployment, and support strategyAdditionally, you will be the technical point of contact for diagnosing issues with supplier & partner integrations, investigating data anomalies and answering support questions from both internal and external parties.
Improve partner performance: y ou will optimize our portfolio of accounts through iterative testing and experimentation to help our partners and snapcommerce growThis includes reviewing partner technical performance (including error rate, feed optimization and up-time), understanding the opportunities and then tweaking variables to test for improvements.
Collaborative execution: work with business and engineering teams to execute on group priorities and ensure you’re supporting broader business goalsYou will be responsible for the documentation of integration and technical support processes to ensure team productivity and efficient communication.
About you
You have previous experience in a technical support role; a background in the travel industry is a plus!
You have exceptional written and verbal communication skills
You have an outstanding technical aptitude (familiarity with apis, sql, qaing, etc.), and can quickly learn the ins and outs of our technical platforms to optimize partners performance
You have a data-driven decision making mentality that’ll allow you to draw insights and tell a compelling story to improve partners performance and relationships
You have a detail oriented mindset with the ability to thrive in fast moving, ambiguous environments
Why work at snapcommerce?
Work with a group of ultra-smart hard-working talent coming from companies such as google, uber, & facebook
Join a results-driven organization where performance is measured by your output and not the number of hours you work
Be part of a 100% transparent culture where every employee has access to board decks, strategy, and financials
Work on projects that have instant impact, with most engineers pushing code to production within their first week
Every day you will be helping our customers save money, earn rewards, and experience more of what life has to offer, making this a very rewarding and meaningful career.
Our work perks
Flexible working hours with complete work-from-home freedom
Guilt-free unlimited vacation policy with great employee travel discounts using snaptravel
Competitive salaries, equity options, insurance coverage from day one, wellness budgets and paid l&d
Competitive benefits plan, additional vacation, and a flexible return-to-work plan
Continued growth with a generous employee l&d budget and diversity & inclusion events
Guilt-free paid stress days and mental health support.
We believe in equal opportunity
We are an equal opportunity employer and value diversity at our companyWe do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
