𝐊𝐈𝐍𝐃𝐋𝐘 𝐍𝐎𝐓𝐄 𝐓𝐇𝐀𝐓 `𝗧𝗛𝗘 𝗘𝗠𝗣𝗟𝗢𝗬𝗘𝗥` 𝐖𝐈𝐋𝐋 𝐎𝐍𝐋𝐘 𝐑𝐄𝐕𝐈𝐄𝐖 & 𝐒𝐇𝐎𝐑𝐓𝐋𝐈𝐒𝐓 𝐀𝐏𝐏𝐋𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒 𝐖𝐈𝐓𝐇 𝐀𝐍 𝐀𝐓𝐓𝐀𝐂𝐇𝐄𝐃 𝐂𝐕 𝐎𝐑 𝐀𝐍 𝐔𝐏𝐃𝐀𝐓𝐄𝐃 𝐈𝐊𝐌𝐀𝐍 𝐏𝐑𝐎𝐅𝐈𝐋𝐄.
𝗖𝗮𝗹𝗹 𝗖𝗲𝗻𝘁𝗿𝗲 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲
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• Softlogic is a highly diversified Group of Companies with over 11,000 employees in Sri Lanka and Australia and the annual turnover is approximately LKR 76 BillionSoftlogic Group is one of the most diversified blue-chip conglomerates in the country and we have built strong, sustainable market-leading positions in a range of high growth sectors including ICT, Telecommunications, Health Care, Retail, Financial Services, Automobiles and Leisure.
𝗝𝗢𝗕 𝗣𝗥𝗢𝗙𝗜𝗟𝗘 :
• Manage the call centre team to achieve the fullest customer satisfaction.
• To ensure the call centre operations run smoothly with exceptional call quality and standards provided by the staff on their services rendered.
• To ensure that all calls are answered in a courteous and timely manner and directed to the relevant departments where necessary first-time resolutions are provided to the customers.
• Maintain and achieve a soft skill score of 85% overall for the call centre agents.
• Provide feedback and training to an agent to improve on areas highlighted by the Team Leaders or Compliance.
• Update and review SOP’s quarterly for all entities concerned.
• Carry out Audits on the workflow process of the agents and ensure all agents are abiding by the implemented process.
• Build a sustainable relationship and trustworthiness among the call centre employees to ensure their long-term retention.
• Provide accurate, valid and complete information by keeping productive records on call centre operations for management decision making.
𝗖𝗔𝗡𝗗𝗜𝗗𝗔𝗧𝗘 𝗣𝗥𝗢𝗙𝗜𝗟𝗘 :
• Should have a Diploma in Marketing/ IT/ Business Management from a recognized University or Institute.
• Minimum of 02 years of working experience in a similar capacity.
• Should possess an excellent command of English and Sinhala languages, both oral and written.
• Tamil language skills will be an added advantage.
• Should be familiar with MS Office package (MS Word, Excel, PowerPoint and Outlook).
• Age should be below 35 years.
• Should be a person with high interpersonal and analytical skills, a committed who can work with minimum supervision and be able to work on flexible working hours.
• Good leadership qualities and belief in the can-do attitude.
• Be able to work a 24x07 shift on a roster basis.
• For those who are interested please apply with contact details of two non-related referees, along with your contact details and a passport-sized photograph immediately to the
E-mail - hr@softlogic.lk
• Please indicate the position in the subject column of the Email, when you are applyingAn attractive remuneration package with a pleasant working environment, excellent opportunities for career development is on offer for the correct candidate, and only shortlisted candidates will be notified.
Softlogic BPO Services (Pvt.) Ltd.
No471/1, Cotta Rd,
Sri Jayawardenepura,
Kotte
