๐๐๐๐๐๐ ๐๐๐๐ ๐๐๐๐ `๐ง๐๐ ๐๐ ๐ฃ๐๐ข๐ฌ๐๐ฅ` ๐๐๐๐ ๐๐๐๐ ๐๐๐๐๐๐ & ๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐๐ ๐๐๐๐ ๐๐ ๐๐๐๐๐๐๐๐ ๐๐ ๐๐ ๐๐ ๐๐๐๐๐๐๐ ๐๐๐๐๐ ๐๐๐๐
๐๐๐.
๐๐๐ฅ๐๐๐ฅ ๐๐ง ๐ฆ๐ข๐๐ง๐๐ข๐๐๐ :
โข Softlogic is a highly diversified Group of Companies with over 11,000 employees in Sri Lanka and Australia and the annual turnover is approximately LKR 76 BillionSoftlogic Group is one of the most diversified blue-chip conglomerates in the country and we have built strong, sustainable market-leading positions in a range of high growth sectors including ICT, Telecommunications, Health Care, Retail, Financial Services, Automobiles and Leisure.
๐๐ผ๐ฏ ๐ฃ๐ฟ๐ผ๐ณ๐ถ๐น๐ฒ:
โข Manage high volumes of calls and inquiries and be able to identify the needs of the customers and fulfil those needs.
โข Build sustainable relationships and trust among the customers through effective and interactive communication.
โข Provide accurate, valid and complete information by using the right methods and internal systems.
โข Maintain an accurate record of customer`s interactions, accounts and documentation.
โข Go the extra mile to engage & advise the customer thereby exceeding customer satisfaction.
โข Be responsive to calls handled and emails received whilst analyzing the concerns raised and providing necessary solutions in a timely and accurate manner.
โข Take accountability to manage various forms of customer grievances, complaints, and provide necessary solutions in order to sustain customer loyalty.
๐๐ฎ๐ป๐ฑ๐ถ๐ฑ๐ฎ๐๐ฒ ๐ฃ๐ฟ๐ผ๐ณ๐ถ๐น๐ฒ:
โข Should possess a minimum qualification of GCE Ordinary exams ( School leavers are encouraged to apply)
โข Possess an excellent command of English and Sinhala languages, both oral and writtenTamil language skills will be an added advantage.
โข Familiarity with MS Office packages (MS Word, Excel, PowerPoint and Outlook).
โข Between the age of 20-3o years
โข Should be a person with high interpersonal skills and commitment, who can work with minimum supervision and with a `Can Do attitude`.
โข Be able to work a 24x07 shift on a roster basis ( Ability to work on night shifts )
๐๐ผ๐ ๐ง๐ผ ๐๐ฝ๐ฝ๐น๐ :
โข For those who are interested please apply with contact details of two non-related referees, along with your contact details and a passport-sized photograph immediately to the
email: hr@ftsoftlogic.lk
โข Please indicate the position in the subject column of the Email, when you are applyingAn attractive remuneration package with a pleasant working environment, excellent opportunities for career development is on offer for the correct candidate, and only shortlisted candidates will be notified.
Softlogic BPO Services (Pvt.) Ltd
No471/1, Cotta Rd, Sri Jayewardenepura Kotte, Nawala
Website - www.softlogic.lk
