𝐊𝐈𝐍𝐃𝐋𝐘 𝐍𝐎𝐓𝐄 𝐓𝐇𝐀𝐓 `𝗧𝗛𝗘 𝗘𝗠𝗣𝗟𝗢𝗬𝗘𝗥` 𝐖𝐈𝐋𝐋 𝐎𝐍𝐋𝐘 𝐑𝐄𝐕𝐈𝐄𝐖 & 𝐒𝐇𝐎𝐑𝐓𝐋𝐈𝐒𝐓 𝐀𝐏𝐏𝐋𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒 𝐖𝐈𝐓𝐇 𝐀𝐍 𝐀𝐓𝐓𝐀𝐂𝐇𝐄𝐃 𝐂𝐕 𝐎𝐑 𝐀𝐍 𝐔𝐏𝐃𝐀𝐓𝐄𝐃 𝐈𝐊𝐌𝐀𝐍 𝐏𝐑𝐎𝐅𝐈𝐋𝐄.
CAREER AT SOFTLOGIC
Softlogic is a highly diversified Group of Companies with over 11,000 employees in Sri Lanka and Australia and the annual turnover is approximately LKR 76 BillionSoftlogic Group is one of the most diversified blue-chip conglomerates in the country and we have built strong, sustainable market leading positions in a range of high growth sectors including ICT, Telecommunications, Health Care, Retail, Financial Services, Automobiles and Leisure.
# JOB PROFILE:
* Manage large amount of customer calls and inquiries, in order to
identify their needs to achieve the fullest satisfaction.
* Build sustainable relationships and trustworthiness among the
customers through effective and interactive communication.
* Provide accurate, valid and complete information by using the right
methods and internal systems.
* Keep records of customer interactions, process customer accounts
and required documents.
* Take the extra mile to engage customers & Advice the customer on
how to gain more from the products sold and after sales services.
* Responsible for respond to all telephone calls and emails, analyze
the concern raised and provide necessary solution within a shorter
periodTake the ownership and follow-up until the job assigned
is successfully completed.
* Take the accountability to manage all kind of customer grievances
and complaints, and provide necessary solutions in order to sustain
the customer loyalty always.
# CANDIDATE PROFILE:
* Should possessed the GCE A/L examination with 03 simple passes.
* School leavers are encouraged to apply, working experiences are
not necessary.
* Should possess an excellent command of English and Sinhala
languages, both oral and writtenTamil language skills will be an
added advantage.
* Should be familiar with MS Office package (MS Word, Excel, Power
Point and Outlook).
* Age should be below 30 years.
* Should be a person with high interpersonal skills, a committed who
can work with minimum supervision and be able to work on flexible
working hours.
For those who are interested please apply with contact details of two non-related referees, along with your contact details and a passport sized photograph immediately to the
E-mail hr@softlogic.lk
Please indicate the position in the subject column of the Email, when you are applyingAn attractive remuneration package with pleasant working environment, excellent opportunities for career development is on offer for the correct candidate, and only shortlisted candidates will be notified.
Softlogic BPO Services (Pvt.) Ltd .
No471/1, Cotta Rd, Sri Jayawardenepura, Kotte
