Job details
Job type full-time
Full job description
Job details
Level
Experienced
Job location
Az - remote/telecommuting - tempe, az
Position type
Full time
Education level
High school diploma/ged
What does solari crisis & human services do?
Solari is an award-winning nonprofit that operates a 24/7 crisis line serving maricopa county as well as northern arizonaOur mission is to inspire hope through our talented and compassionate staff.
Since 2007, solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they needAdditionally, in that short timeframe, solari has grown to expand services to a peer-run warm line, serious mental illness (smi) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, department of child safety (dcs) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.
What would you be doing?
Implement the homeless management information system (hmis) software in the community by planning, designing, testing, troubleshooting, documenting, and implementing all facets of the software system and team processesResponsible for training and supporting all agencies and users in the system.
Essential job functions:
Troubleshoot, prioritize and resolve complex issues that arise in the hmis software and reporting toolsProvide support to and training to customer support representative(s).
Provide advanced technical software and reporting support to network homeless non-profit and government agencies and usersComplete new agency on-boarding, project setup, customization and training.
Coordinate, lead and ensure proper training for all agencies and users of the hmis softwareThis includes preparing and conducting in-person trainings (both local and throughout the state of az) as well as preparing and conducting online trainings, producing reference materials, maintaining the hmisaz.org website and providing ongoing support to users.
Identify, lead, manage and complete assigned system projects to enhance the hmis software and maintain compliance with federal requirements.
Participate in homeless continuum of care community initiatives and participate in contract managementBuild and maintain relationships with primary contacts and homeless non-profit and government agencies.
Maintain up-to-date knowledge of hmis software, hud hmis data standards, data dictionary and reporting requirements
Other duties as assigned
Consistently demonstrates compassion, meets people with compassion; effort, every interaction deserves my best effort; and ownership, owes the success of the company.
Acts in a professional manner at all time and maintains appropriate boundaries with clients and staff.
Reports to work, meetings, training, and job related activities prepared and as scheduled.
Education:
G.e.d/high school
Specifications: bachelor`s degree in public administration, it or related field preferred
Experience:
1-2 years of experience
Specifications: experience with homeless management information systems (hmis)
Technology skills:
Pc/laptop, word, excel, powerpoint, bowman software preferred
Ksa- all other required knowledge, skills and abilities:
Knowledge of homeless management information systems (hmis) implementation and data integration solutions.
Strong verbal and written communication;
Comfortable presenting and training groups of various sizes;
Effectively work with a variety of people from diverse backgrounds;
Ability to navigate the hmis and problem-solve
Flexible work environment with the ability to work remotely
Strong verbal and written communication.
Self-directedAbility to handle multiple projects and prioritize tasks.
Comfortable presenting and training groups of various sizes.
Knowledge of homeless management information systems (hmis) or comparable systems.
Working knowledge of federal homeless assistance programs.
Strong verbal and written communication.
Effectively works with a variety of people from diverse backgrounds.
Strong proficiency with computers.
What’s in it for you?
Friendly work environment
401(k) with company match
Generous paid-time-off (pto)
Health benefits that start the first of the month following hire date
Competitive compensation
Convenient tempe location
On-site fitness room – free to all employees
And many more great perks!
Physical demands & work environment:
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to type, must occasionally lift and/or move up to 25 poundsSpecific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focusExposure to noise typical with office operationsAbility to hear and speak.
Job type: full-time
Work location: multiple locations
