Job details
Job type full-time
Full job description
One growing teamOne powerful goal.
Ours is a dynamic environment where innovation is encouraged—and ideas are welcomedWe believe in one another’s potential, and we focus on creating a positive community where collaboration, belonging, and growth are valued.
Snhu employees are a team in every senseSeparately, we understand that each individual brings unique experiences, perspectives, and ideas to create a vibrant work environmentTogether we share common values of honesty, acceptance, and accountability working as a unified force toward a common goal: to transform the lives of learners.
As a global leader in education, we strive for a workforce that reflects the individual differences of our learning communityWe believe that our employees can be their best selves when they can be their true selvesTherefore, we are committed to cultivating and preserving a culture of inclusion in which all of our employees feel welcomed, valued, and empoweredWe’re proud to have been recognized as a great college to work for by the chronicle of higher education every year since its inception.
By joining our team, you join us in our visionTogether, we’ll shape the future of education by transforming lives—beginning with yours.
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Southern new hampshire university is hiring remotely in the following states: new hampshire, massachusetts, maine, vermont, arizona, indiana, north carolina, south carolina, georgia, texas, and florida.
We offer exceptional benefits, many available starting on the first day of employment:
Anthem bluecross affordable, low-deductible medical insurance available on day one
Low to no-cost dental, vision and life insurance options
5 weeks of paid time off that starts accruing on day one & paid holidays
A retirement plan with a 9% employer funded annual contribution
Tuition benefits with family offerings
Southern new hampshire university is currently seeking a student financial services team leadThe team lead is responsible for leading a team of finance counselors (fcs) and managing the day-to-day operations to ensure that a high level of service excellence is executed and promoted in alignment with the snhu core valuesThe team lead will accomplish this through identifying employee training needs and implementing new service and technical tools for coaching their staff.
Essential duties and responsibilities of this position include the following:
Coach and develop a team of fcs by identifying opportunities and recognizing positive behaviors
Provide professional development to their fcs by developing plans for immediate and long-term performance improvement in conjunction with their director
Promote a supportive environment in which employees are encouraged to solve problems and address student issues
Serve as subject matter expert with a wide knowledge base:
In-depth financial aid information including eligibility requirements, cost of attendance, disbursements, refunds and financial literacy
Student account and billing knowledge
Snhu policies in relation to registration and deregistration
Use professional judgment and trouble-shooting methodology
Monitor and review calls with direct reports to ensure quality
Monitor staff assignments and deliver feedback on staff metrics
Conduct team meetings, as well as regular one on ones with fcs
Serve as leadership for late shifts
Manage team specific tasks
Administer team schedule
Full participation in all new hire and on-going training, during and after, to facilitate learning
Monitor phone queue to ensure we meet slas and the needs of our students
Handle escalations
Leverage reporting to successfully coach their teams
Participate in leadership meetings
Manage yearly team initiatives
Interview sfs candidates
Commencement and/or commencement related activities may be required
Other duties, as assigned
Minimum qualifications:
Bachelor’s degree
3 – 5 years’ experience in the field of financial aid, registrar functions, or bursar functions
General knowledge and familiarity with governmental regulations and compliance
Strong written and oral communication skills, including public speaking
Ability to effectively engage and communicate with domestic and international students and their families
Positive, professional and student-oriented attitude
Position requires ongoing access to the national student loan data system, which requires all federal student loans to be in good standing and not in default
Work hours:
Shifts would vary to cover open hours of 8am – 10pm monday through fridaySome weekends and holiday hours may be required.
Please note that a background check is required for employment.
