Job details
Job type full-time
Full job description
Now hiring for paid, virtual training class starting june 21, 2021
Sparklight`s sales team, a cable one brand, works hard but they also play hard with competitions, raffles, and more.Earn prizes such as gaming consoles, trips, and much more! retention representatives accept inbound phone calls from current customers who are looking to update or cancel their servicesBuild relationships with the current customers and help them understand the benefits of keeping their award-winning services!
We are hiring remote representatives, to be considered you will need to be located within the service area of one of the following locations: phoenix, az; poplar bluff, mo; idaho falls, id; monroe, la; joplin, mo; or long beach, ms.
How we will spark your interest:
Just as we keep our customers connected to what matters most, we keep our associates connected to what matters most to them – a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplaceHere’s a taste of what to expect:
You will be rewarded for your contributions with a competitive salary & lucrative bonus plan.
Medical, vision, and dental benefits start for you and your family on day one.
Rejuvenate throughout the year with paid vacation, holidays, and personal time so you can rejuvenate.
Paid time off is available to volunteer with your favorite community organization.
We take pride in developing our team and being able to promote from within, so we offer tuition reimbursement ($5250 per year) and ongoing training to assist in career growth(our ceo started with the company as a csr – that’s how seriously we take learning and development!)
Associate referral program
Cable/internet discount
401k with full match up to 5%, vested after 1 year
Virtual training starts june 21, 2021
Work from home office details:
Starting your role from the comfort of your home, you’ll be provided office equipment and virtual trainingYou will need a:
Designated workspace free from noise and other distractions
Remote office internet connection via dsl or cable modem with minimum speed of 10mbps down and 1mbps up
What would your day look like?
Answers inbound calls from current customers requesting services to be removed or disconnected and works to retain sparklight services and gross revenue on each transaction.
Listens with empathy to build rapport with the customer.
Identifies issues and offers resolutions using creative sales techniques.
Achieves monthly key metrics and high call quality through call flow structure, persuasive skills, and adherence to schedules.
Accurately and efficiently inputs orders using multiple order entry programs.
Maintains current knowledge and understanding of competitors’ offers in order to provide our customers beneficial offers with sparklight.
What you`ll need to be successful:
At least six months previous experience in customer service will set you up for success in this positionCall center experience is a plus!
A proactive approach - some customers require a little `push` to commit - be persistent even after a hard refusal/rejection.
We are looking for outgoing individuals! be able to direct conversations and close sales.
Problem-solving is key when working with our customersBe able to listen to customers with patience and empathy, then present workable solutions.
The technology world never stops changing - be able to keep pace with the product improvements we’re providing our customers.
Resilience – the ability to stay cool, calm, and collected during difficult or challenging circumstances and bounce back with positivity.
Regular and predictable attendance is requiredOur customers need you to help keep them connected to what matters most!
High school diploma or general education degree (ged).
Associate degree (a.a.) preferred, but not required.
The core competencies we require of all associates:
Committed: value each and every customer while working hard to keep their business and support our communities.
Helpful: deliver support in the ways that are most useful to our customers and address their needs with expertise, respect, and empathy.
Proactive: understand what our customers need, and actively work to make their relationship with us seamless, easy, and rewarding.
Personal: know our customers well, and tailor our communications and interactions to address their needs and expectations.
Pre-hire requisites: cable one, incIs committed to keeping our associates and customers safeJob offers are contingent upon the results of background, drug screening and reference checkOnly after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued successHere at cable one, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force`stronger together` is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every dayCable one and all of its subsidiaries provide equal employment opportunities to all individuals of different race, creed, color, religion, national origin, nationality, ancestry, sex/gender, pregnancy, affectional or sexual orientation, gender identity, age, disability, marital status, citizenship, genetic information, veteran status, or any other category protected by applicable law.
Who is sparklight?
Sparklight™ is a leading broadband communications provider and part of the cable one family of brands, which serves more than 900,000 residential and business customers in 21 statesSparklight keeps our customers and associates connected to what matters mostFor our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
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