Job details
Job type full-time
Full job description
Who we are: have you built strong client relationships, successful execution of campaign delivery and positively impacting revenue through customer retention and growth? we just might have a position for you! spiceworks ziff davis is on the hunt for an experienced client success director to embark on a never-ending quest of client satisfaction!
What will be your responsibilities?
Work in tandem with sales enablement and oversees training and onboarding of new hires joining the client success team; ongoing client success training, to develop and grow the skill set of existing teams
Assist leadership in developing a defined structure and career plan for client success
Collaborate with sales leaders to develop a long-term partnership & revenue retention strategy
Serve as escalation point and sounding board for internal and external issues as they arise
Manage post-sale delivery tracking process for all campaign line items to accurately forecast revenue delivery
Maintain updated documentation of individual css responsibilities, tasks and best practices
Aid in the development of training curriculum aimed at providing a consistent, positive experience for all spiceworks clients
Facilitate new product rollout for css includes being a dedicated point of contact for delivery leads to funnel cs feedback eam to ensure clear, effective training and successful adoption and implementation
Monitor cs communication with delivery team including task management and tracking process streamline operations, identify issues and increase booking to delivery rate
What does it take to do this job?
Bachelor’s degree in marketing and/or 5+ years of related work experience in account management and managing b2b relationships
Strong client management skills including soft skills, strategic thinking, and active listening
Ad agency experience preferred (digital ad or media agencies)
Passion for online advertisingYou’re eager to take your previous experience and apply it at spiceworks ziff davis (swzd)
Commitment to excellence: it’s not just how you do your job, it’s who you are
Experience analyzing data from multiple sources and understanding how to use that information to improve campaign performance and secure renewals
Solid understanding of online advertising standards, tools, and best practices
Desire to join a diverse team of smart, driven, energetic, positive, fun, committed spiceworkers
A command of excel and powerpoint
Familiarity with salesforce or similar crm system is preferred
***in terms of logistics, all interviews will take place over phone or video due to the ongoing coronavirus pandemic***
Empathy statement:
Spiceworks ziff davis is a safe, inclusive workplace for people of all backgrounds and walks of lifeWe strongly encourage you to apply if you are from a marginalized or underrepresented group, particularly in the technology industrySome candidates may see a long list of job requirements and feel discouraged because they don`t match every single bullet point - we suggest, please apply anyway.
Work from anywhere:
We are flexible on location wherever possible - we are a work from anywhere companyWe don`t believe in a `perfect` candidate because we believe in our core value, `evolve and adapt quickly`If you believe this is a role that you`ll be excited to work in every day, want to be a part of a culture like ours, and will be relentless about pushing boundaries to succeed, please apply.
This position may be performed remotely anywhere within the united states except the state of colorado.
Who we are: spiceworks ziff davis (swzd) is a trusted global marketplace that connects technology buyers and sellers with the most actionable and precise intent dataWe are uniquely positioned to offer tech brands unmatched visibility into accounts that are truly in-market, by leveraging our scale, quality and diversity of intent dataWith unparalleled access to the world’s most influential technology buyers through a combination of first-party (community, tools, editorial) and third-party intent data, swzd is a leader in intent-backed, intelligent, omnichannel marketing.
