Job details
Job type full-time
Full job description
Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyoneWe are a company filled with people who are passionate about our product and seek to deliver the best experience for our customersAt splunk, we’re committed to our work, customers, having fun and most importantly to each other’s successLearn more about splunk careers and how you can become a part of our journey!
Splunk is the world’s first data-to-everything platformNow organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.
Role:
In this role you will be accountable for the professional services security portfolio strategy and execution across multiple integrated product portfolios including subscription, advisory, and traditional time & material engagementsAs a director in global services, you will set vision for the organization, define execution strategies, and help shape delivery methodologies while fostering quality and ultimately customer success on every engagementYou will build and maintain a framework for security ps delivery, support the shift to expert services, assist in business transformation, and drive to an improved customer experience.
Responsibilities:
Build and supervise a team of 12-15+ splunkers in the cybersecurity domain, and build a robust global partner and subcontractor ecosystem in conjunction with partner managers and global alliances
Develop working relationships in a matrixed model with theater level consulting managers who will look to you for guidance, strategy, and direction
Establish interlocks and a highly matrixed professional services organization in alignment with the product management and sales leadership, tightly coordinated on gtm objectives and fiscal goals
Build out capability and capacity at a global scale leveraging expertise and industry knowledge for a world-class services organization focused on delivery of security operations
Shape customer expectations and deeply align outcomes with customer requirements while focusing on business value in the portfolio of security products and services
Collaborate with individuals across the company from product management, engineering, product marketing, professional services, sales, sales engineering, technical enablement, education, customer success management, and support.
Responsible for multiple internal projects, team utilization and financial targets, supports resourcing, setting team goals, defining measurement, and monitoring success; this may include experimental projects with new services offerings, tools, and/or methodologies
Own, manage, and maintain services offerings, mapping to sales plays and incentive programs, and aligning on enablement and delivery strategy
Own and manage technical project issues through to resolution, safeguard the escalation process, ensure expectations are clear, and hold accountability throughout the organization
Provide recommendations to leadership on resourcing, direction, and domain specific technical development of personnel.
Assist in the creation of innovative solutions to accelerate adoption, reduce gaps in functionality, and shorten time to first value
Good corporate citizen – two-way flow of relevant and timely information; work as a team for the most efficient use and deployment of resources.
Embrace continuous learning, maintain up-to-date knowledge of splunk products, functional knowledge, and industry best practices
Growth and mentorshipWe believe in growing our talent through ownership and leadership opportunitiesWe also believe mentors help both sides of the equation.
Work alongside other splunk practice leaders and industry specialists
Requirements:
10+ years of software consulting experience, with considerable focus in professional services and implementation/integration of enterprise software solutions
Significant experience with gtm functions, including sales collateral, procurement methods, and contract lifecycle management
Several years of experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers) and delivery subcontractors and partners
Technical leadership experience with splunk core and premium apps (es, itsi, etc.)
A history of successfully managing, leading and/or delivering professional services, familiarity with financial modeling, capability and capacity planning, and p&l oversight
5+ years of experience leading change, developing processes, implementing procedures and working collaboratively across organizations to achieve desired outcomes
Experience in the sale of professional services in customer-direct relationships
Has led the development of tools that interact with splunk for the purposes of expediting professional services engagements
Substantial demonstrated experience building and scaling a services business with accountability for financial targets
Proven experience building and leading a team of 25+ individuals
Experience developing and coaching technical and leadership talent for both individual contributors and people managers
Experience working in a variety of cloud environments (i.e., aws public cloud, and aws govcloud) is required
Experience managing teams building splunk applications and ps offerings is required
Experience working with software product teams for engineering and product management to develop customer guidance around technical challenges is highly desirable
Certification from one or more of the “top three” cloud service providers (aws, azure, gcp) is highly desirable
Knowledge of cloud native enterprise technologies (e.g., containers, kubernetes) is desired
Experience with splunk security products and other related market segment technologies
Organized with a healthy sense of urgency, able to set, communicate, and meet aggressive deadlines with competing priorities
Ability to quickly explore, examine, understand complex problems, devise action plans, and rapidly execute
Self-motivated and self-educating, always interested in keeping up with technology and improving oneself
Exceptional verbal, written, social, executive presence, and interpersonal skills
Ability to thrive in a dynamic, fast-growing environment while working remotely from other members of your team
Willing to travel up to 50% globally
Ba/bs preferred in computer science, computer engineering
We value diversity at our companyAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in san francisco, ca, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
