Job details
Job type full-time
Full job description
Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyoneMachine data is a fast growing and pervasive part of “big data”—generated by every component of it infrastructures, applications, mobile phone location data, website clickstreams, social data, rfid and much more.
Splunk is focused specifically on the challenges and opportunity of effectively managing massive amounts of machine data, and providing a next-generation platform for powerful new applicationsSince shipping its software in 2006, splunk now has almost 5,000 customers in over 80 countries around the worldThese organizations are using splunk to harness the power of their machine data for application management, it operations and infrastructure management, cyber security, compliance, web intelligence, business analytics and moreInnovation is in our dna – from technology to the way we do business.
Splunk software has become a platform for machine data!
Splunk now has over 7500 employees worldwide, with headquarters in san francisco, an office in san jose, ca and 27 offices around the world.
We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented softwareWe invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.
Job description:
Splunk is seeking a technical support engineer to provide enterprise level support to our customers and partnersThis is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing marketplace of solutions, and more.
Responsibilities:
Develop a deep understanding of the splunk and trustar product
Work directly with customer and partners to provide cloud support
Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation
Support design, operation and troubleshooting of trustar’s ecosystem of applications that integrate trustar’s platform with other cybersecurity software tools and its security.
Diagnose and troubleshoot issues with applications that transfer data between the trustar platform and other cybersecurity software platforms via their rest apis.
Recommend to the product management team improvements that should be made to the applications you troubleshoot/support.
Update code & documentation to address customer-reported bugs and make needed improvements to integrations.
Diagnose and troubleshoot technical issues in small- to medium-sized python applications.
Requirements:
Client-side technologies such as html, http protocol
Diagnose and troubleshoot python applications
Familiarity with connectors and python scripting
Experience in troubleshooting in java or .net applications
Exposure to redux, spark, postgres and elasticsearch
Knowledge of cloud/new stack technologies such a aws
Exposure/familiarity with rest api, experience working with and troubleshooting apis / web-hooks, postman
Education:
Bachelor`s degree in engineering or computer science or similar degree or equivalent work experience
#li-remote
We value diversity at our companyAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in san francisco, ca, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
(colorado only*) minimum hourly rate of $36.06You may also be eligible for incentive pay + equity + benefits.*note: disclosure per sb19-085 (8-5-201 et seq).
