Job details
Job type full-time
Full job description
Staples is business to businessYou’re what binds us togetherOur customer service team is among the most important people within our organizationAs the first and often only point of contact, our customer service professionals truly are the face of staples, interacting with customers daily via phone, email, chat and social media, the customer service team is vital to the success of staples.
Start date: friday october 29, 2021
Full-time schedule:
Monday – friday – 11:30 a.m– 8:00 p.mEastern occasional saturday or sunday
Training is paid and full-timeYou must be able to work a flexible schedule during training.
Initial training schedule is monday-friday:
10am-6:30pmAtlantic
9am-5:30pmEastern
Upon completion of training, you may be able to work from home pending you meet the basic requirements
Quiet place to work and suitable work area that can support two 24inch monitors
High speed internet with speed of at least 40 mbps
What you`ll be doing:
Our representatives are expert problem solvers and excellent communicators who can empathize with a customer’s situation and quickly determine their needs and provide resolutionThrough navigating multiple systems and resources, representatives provide solutions that focus on exceeding expectations of customers.
• consult with internal and external customers in resolving issues that affect our customers
Resolve customer issues quickly and accurately before and after they contact us
Provide exceptional service, while helping customers meet all their business needs
Apply active listening skills to quickly filter through complex
What you bring to the table:
A true passion for customers, delivering the best possible service
Ability to adjust my approach in engaging the customer based on varying personalities and situations
Communicate clearly and effectively by asking relevant questions and conveying easily understood, accurate answers, displaying professional verbal and written communication skills
As a print and marketing customer service associate, you will:
Accurately process and resolve multiple incoming customer service contacts via chat, phone, or email to determine customer needs, identify problems, direct customers to appropriate resources, or resolve customer problems directly and make any necessary callbacksMulti-task with the highest quality customer service
Enter order information including additions, deletions, changes, and cancellations
Receive and respond to customer inquiries via chat, phone or email regarding staples’ products and business services
Place customers order and work to cross sell and/or upsell
Place callbacks to follow up on initial customer inquiry and to keep customer up to date on any system changes
Qualifications :
What`s needed- basic qualifications:
6 months minimum customer service experience
Ability to multi-task (handling 2-3 chats at the same time)
Ability to read, write and speak english
Keyboarding/typing experience – minimum 40 wpm
Basic understanding of arithmetic
Strong verbal communication skills
Strong listening skills
We offer:
Competitive pay
Training is paid and full-time
You must be able to work a flexible schedule during training (hours listed above)
Upon completion of training, you may be able to work from home pending you meet the basic requirements:
Quiet place to work and suitable work area that can support two 24inch monitors
High speed internet with speed of at least 40 mbps
We offer a comprehensive benefits package to include:
Medical, dental, life insurance, vacation days, personal time, associate discounts, 401(k) and more!
Associate-focused environment that promotes personal and professional growth and development with opportunities for promotions from within!
Staples is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law
Interested in joining the team? check out our perks and benefits!
Staples believes inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiencesStaples is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
