Job details
Job type full-time
Full job description
Staples is business to businessYou’re what binds us together.
Join our staples order to cash center of excellence team and ensure our customers have a positive experience with our group to help grow sales and improve cash flow and collections metrics.
What you’ll be doing:
The o2c coe team manages escalations within our a/r, cash applications, billing, credit & collections teamEscalations arise from failures in our processes, systems and peopleThe sr analyst works to identify the reason for the failure and coordinates the o2c team and internal/external customers to resolve the need and avoid future recurrence.
The sr specialist meets with his/her assigned sales region leadership to share o2c-related statistics and identify challenges and opportunities from the field before they become negative customer experiencesWorking in our systems, the sr specialist will review and action inbound emails requesting escalation as well as collector-level inquires and requests for escalation to ensure collectors have followed sop.
The team also manages new hire onboarding and continuing education training for the o2c as new processes are implemented or more general challenges are identified that need to be addressed.
What you bring to the table:
A strong customer focus to enhance relationships and improve o2c metrics (dso, aging, etc.).
Ability to collaborate across multiple teams and levels within staples and outside, working together to solve immediate problems and avoid repeats.
Self-starter qualities to leverage opportunities and identify or predict disruptors.
Champion of continuous improvement—for the greater team and self-improvement.
Qualifications :
What’s needed- basic qualifications
Associate degree or 2 years related experience
Adaptability, self-starter
Leadership skills and experience with staples’ processes within o2c
A strong relationship builder with the ability to speak persuasively and influence change
Problem solving and root cause identification skills
Proficient in microsoft excel and powerpoint to include tracking and explanation of metrics and trends
Business acumen in credit & collections
Ability to learn, understand and apply new methods
What’s needed- preferred qualifications
Proven track record of successful change management skills
Bachelor’s degree
Process improvement and project management experience
Proficiency in accounting and bookkeeping principles, to include reconciliation skills
History of presenting to large groups, in person and virtually
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We offer:
Inclusive culture with associate-led business resource groups
Flexible pto (22 days) and holiday schedule (7 observed paid holidays)
Online and retail discounts, company match 401(k), physical and mental health wellness programs, and more perks and benefits
Interested in joining the team? check out our perks and benefits!
Staples believes inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiencesStaples is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
