Job details
Salary $97,000 - $115,000 a year job type full-time
Full job description
Department information
What we do:
The governor`s office of information technology (oit) strives to impact the lives of all coloradans to create a safer, happier and healthier stateWe work to empower the state of colorado with flexible technology that will drive sustainable and intelligent business decisionsWe envision a future where the end-user experience shapes design, and data analytics transform how state government serves its residents.
What we believe: we believe equity, diversity, and inclusion drive our success, and encourage candidates from all identities, backgrounds, and abilities to apply.
What you`ll get from us: a culture that understands that we are better together when our differences are valued and everyone is inspired and empowered to contribute.
Check out this website to see some of the great work that oit is doing around it transformation at the state.
Description of job
Job summary:
The customer office is a unit of the colorado governor`s office of information technology (oit) and exists to provide end-to-end service to the assigned agency(s)The customer office is committed to building strong relationships through the efficient delivery of it services that reflect an understanding of our customer’s business goals, resources and challengesWithin oit we work to enable effective cross-functional teamwork that results in the ability to deliver it solutions that reflect our mission to support our customers’ successThe customer office is the front door to oit for customers providing strategy alignment, project and portfolio management, solution analysis, business relationship management, problem resolution, incident prevention and management, and efficient and effective delivery of it servicesThis position description stems from the it director pd and the it portfolio manager pdThis program director position description is being created for several reasons including: to enhance the it director presence in agencies, increase relationship management focus, address bottlenecks, create a clearer career path to it director, and a bench for the it director role, all in the spirit of increasing customer partnerships, and trust in oit.
As a member of the customer office senior leadership team, the program director collaborates with the it director to determine the appropriate approach in working with oit, agency and county executives in aligning and implementing oit and department strategic visionsThe program director is responsible for engaging with key oit, agency and other officials and stakeholders to participate in executive forums and develop strategic plans, establishing and maintaining effective partnerships within oit and with customers, managing the agency project portfolio governance and life cycle methodology, ensuring quality delivery of all oit services through a matrixed environment by leading collaboration efforts and providing the voice of the customer across oit, practicing effective stakeholder engagement and management, approving, managing and overseeing complex program/project delivery, proactively identifying and addressing customer needs, and providing guidance for oit staff at agency locations.
Primary job duties:
Operations and procedural management
Position is accountable for the execution of the functional duties of the team(s) within the organization.
Utilize project management practices and methodologies to work on and/or lead complex formal projects to help the agency meet current and future goals and objectives.
Responsible for managing projects and ensuring adequate resources are available.
Check on project progress.
Schedule and conduct regular team meetings throughout the year in support of operational objectives.
Provide monthly and quarterly metrics reports to senior leadership to ensure professional standards are being met.
Lead and collaborate on departmental strategic planning to provide alignment with overall oit business objectives.
Determine departmental metrics to measure operational success and growthEnsure teams have resources necessary to meet metrics.
Follow and enforce organizational policies and procedures to ensure compliance requirements are met and adhered to.
Ensure all safety procedures are being followed through regular spot checks and/or check-ins with team leaders.
Customer service and business relationship management
Serves as an interface between oit and agencies, operating at an executive levelBack-up for the itd as necessary.
Develops effective approaches to achieve goals and objectives
Drives strategic thinking and alignment
Establishes and manages effective relationships with various stakeholders across all levels
Provides program/project direction and oversees overall portfolio
Provides leadership to a matrixed functional team focused on high performance and execution by sharing expertise in technology disciplines and ensuring clarity of customer goals and expectations, service delivery, process excellence, and organizational alignment
Communicates, interacts with and influences a variety of audiences, successfully translating complex subject matter into clear, succinct, impactful and relevant messages, material and presentations
Analyzes information and data to address work related issues and problems
Upholds oit values and promotes a customer oriented focus
Present project status reports to leadership team and positively respond and adapt to changes in priorities
Resolve internal and external customer issues locally or escalate to the appropriate leadership level for assistance with resolution.
Consistently and regularly communicate at appropriate levels with internal and external customers and teams.
Build and maintain relationships with internal and external customers and organizational teams, encouraging positive business relationships.
Stay current on all market and industry trends.
Portfolio process governance
Provide portfolio ownership through design, implementation, and continuous improvement activities in the it request and project life cycle
Identify key oit initiatives and process improvements that benefit oit and the customer through increasing efficiency, effectiveness, and customer delight
This position analyzes complex business trends, operational situations, flows, and models to formulate clear analysis of the current state
Serve as back-up to the portfolio manager as the oit and customer interface for end-to-end initiatives (e.g., it steering committee governance, idea tracking and prioritization, service request intake, service request and resource prioritization, etc.)
Analyzes existing processes in order to identify and recommend possible improvements that will help meet the strategic goals and objectives
Once assigned as initiative owner, develop initiative strategy, road map, release plan, and support requirements, including working across oit to ensure the process fits within established guidelines and operational models.
Communicate with it portfolio managers, enterprise applications business process managers, customer office staff, it directors, and oit as to the benefits, strategy, plans, and direction of the agency’s it project portfolio
Coordinate inter-portfolio process and governance changes with other it directors, and it portfolio managers
Work with all functions within the oit community to ensure processes are executed as designed, and measured accurately and completely(governance)
Publicize activities, build commitment, and consensus around project and portfolio management activities
Facilitate resolution of interface problems with portfolio and process owners
Communicate with, and manage the expectations of oit agency customers
Utilizes various tools, such as process mapping, and root cause analysis to formulate valid recommendations
Establish, publicize, and ensure methodology, process, and documentation is followed as part of delivering it services
Coordinate status, estimates, and deliverables for program-level it projects, programs, and services
Develop and apply standardized processes and governance of the service development life cycle, and all oit processes
Coordinate communication, processes, and documentation across oit
Service level and service delivery management
Achieves high customer satisfaction rating
Models the oit brand
Establishes clearly defined roles and responsibilities to deliver effective agency services
Maintains working knowledge of the agency and locations supported
Maintains current knowledge of services, systems and solutions provided by oit and leveraged across agencies
Proactively facilitates resolution related to service gaps and/or concerns
Enhances it service credibility by promoting a culture of credibility, collaboration and delivery
Aligns oit vision and internal processes
Assesses risks and issues and quickly implements corrective actions
Develops, maintains and ensures delivery on service level commitments
Strategy development, alignment, and implementation
Acts as subject matter expert for, and leads development of strategic business cases and roadmaps
Develops spending plans that align oit and agency strategy and objectives
Lead strategic planning for team and customer technology changes, including development of budget requests and common policy utilization estimating.
Implements appropriate governance model to support agency and implements methods for reporting accomplishments, issues, risks, and performance related to goals and financial commitments
Champions process and service delivery improvements
Engages in complex decision making and provides thought leadership
Maintains knowledge of industry trends, emerging technologies, technology standards, and best practices
Communication and collaboration
Is situationally aware and ensures relevant communications occur and appropriate stakeholders are engaged, especially at an executive level
Creates a new environment by displaying a motivational impatience for results (be a behavior change leader)
Manages multiple tasks within deadlines while interacting with all levels of oit management and across oit departments, customer agencies and organizational boundaries
Applies process and leadership skills along with business management acumen to lead any size initiative
Works with peer organizations to translate it processes and tool strategies to support day-to-day efforts, driving toward greater efficiencies and higher quality deliverables
Other duties as assigned
Perform any other duties to fulfill oit`s mission and goals.
Minimum qualifications, substitutions, conditions of employment & appeal rights
While a wide salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.
Minimum qualifications:
Education:
Bachelor`s degree from an accredited institution in a field of study related to the work assignment, to include information technology, business administration, project management;
Experience:
At least eight years of professional experience in an occupational field related to the work assigned to the position, to include, two years of which must have included experience with public or private sector, establishing goals and objectives, as well as developing and managing a budget to achieve program or portfolio goals and objectives, portfolio management.
Substitutions:
Additional appropriate education will substitute for the required experience on a year-for-year basis.
Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
Training or certification related to the work assigned to the position will be considered as a substitution for the required experience and/or education.
Preferred qualifications:
1 year experience of working with executive leadership within state of colorado agencies.
Master`s degree
Relative it certifications (itil, pmp, scrum etc.)
Conditions of employment:
Effective september 20, 2021, employees are required to attest to and verify that they are fully vaccinated for covid-19, or submit to twice-weekly serial testingUpon hire, new employees will have three (3) business days to provide attestation to their status with proof of vaccination, or begin twice-weekly serial testing for covid-19This condition may change due to evolving public health orders and/or work location requirements.
Fully vaccinated means two (2) weeks after a second dose in a two-dose series of the covid-19 vaccine, such as the pfizer or moderna vaccine, or two (2) weeks after the single-dose vaccine, such as johnson & johnson’s janssen vaccine, as defined by the state of colorado’s public health order and guidance issued by the colorado department of public health & environment.
A pre-employment background check will be conducted as part of the selection process.
Positions supporting some agencies such as the department of corrections and department of public safety will also require a pre-employment drug test.
This position may require travel to locations in the metro area periodically, and locations across the state occasionally.
This position may require on-call duties as needed by position.
Supplemental information
This position is intended to work primarily remote with periodic reporting to your primary work locationAll remote work must be performed within colorado.
Our application process is described in this video.
The state of colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to applyThe state of colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve themTherefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The governor`s office of information technology is committed to the full inclusion of all qualified individualsAs part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardshipIf you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ada coordinator at oit_hr@state.co.us or call (303) 764-7900.
This posting may be used to fill multiple vacancies based upon business need.
The governor`s office of information technology does not offer sponsored visas for employment purposes.
