Job details
Job type full-time number of hires for this role 10+
Full job description
Provide technical end-user support via telephone, email, or web chat.
Provide restorative or maintenance actions to resolve end-user problems.
Respond to end-user problems based on standard procedures.
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Bachelor`s degree or vocational in it-related courses is a plus.
Minimum of completed two (2) years in college or has finished a diploma/certificate course.
Excellent in oral and written english communication.
Excellent customer service skills.
Must consistently meet or exceed required performance criteria.
Able and willing to take several calls a day when necessary.
Familiarity and good working knowledge in pc hardware and software troubleshooting.
Prior software application support (e.gOutlook, etc.) experience is a plus.
Prior bpo experience in technical support is a plus.
Familiarity with ticketing system, a strong advantage.
Must be willing to work in different shifts.
Fresh graduates are encouraged to apply.
Job type: full-time
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Application question(s):
Are you amenable to work on a shifting and rotating schedule?
Work location:
One location
Work remotely:
Yes
Work location: one location
