Job details
Job type full-time
Full job description
Provide professional end-user support via telephone, email, chat or web submits
Provide restorative or maintenance actions to resolve end-user problems
Responds to end-user problems based on standard procedures
Track incidents and calls, including but not limited to, entering data into the database timely and accurately
May be responsible for ensuring systems are configured properly
Exceptional customer service skills
Software/hardware troubleshooting
What you`ll get
Work with brilliant minds, often within a global capacity;
Comprehensive benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development elearning programs within the stefanini university, and other virtual training as well.
Additional note: the preceding job description has been designed to indicate the general nature and level of work performed by employees within this classificationIt is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
High school diploma or equivalent required
Familiarity with a ticketing system such as ca/servicenow
Active directory knowledge
Microsoft office / o365
Browser troubleshooting, specifically chrome and internet explorer
Sccm
Mobility - android/iphone
Adobe
Cisco webex
Windows 7/10 troubleshooting
Mac troubleshooting
0-1 year`s relevant experience
Able and willing to take several calls / handle emails and/or chats a day as necessary
Excellent in oral and written english communication
Requires excellent customer service skills
Solid foundation of personal computer experience
Troubleshooting capability for network/printers/vpn/etc.
Overall knowledge of desktop productivity products
Ability to work in a team environment
Ability to multi-task in multiple tools/environments
Proven ability to remain flexible in a changing environment
Must be willing to work different shifts as needed
Must consistently meet or exceed required performance criteria
Attendance and schedule adherence are requirements of this position
May require additional project-specific training
Fresh graduates are encouraged to apply
