Job details
Salary $48,000 - $53,000 a year
Full job description
Description
Title: member services associate
Reports to: npea executive director
National partnership for educational access overview:
Launched in 2007 at the steppingstone foundation, npea is a membership association that connects the people, practices, and innovations essential for eliminating barriers to educational access and college and career success for historically marginalized studentsWorking together, our members make it possible for all students to access high-quality learning opportunities and to thrive at every phase of their unique educational journeysNpea is an initiative of the steppingstone foundationFor more information about npea, please visit www.educational-access.org.
The steppingstone foundation overview:
The steppingstone foundation prepares students from marginalized communities to access, navigate, and graduate from college through two initiatives, the steppingstone scholars program and the national partnership for educational access (npea)The steppingstone scholars program is a direct-service program in boston that provides academic, social-emotional, and college-readiness services to students, called scholars, beginning as early as fifth grade and continuing all the way through college graduationThe steppingstone scholars program consists of five components: admissions, the academy, middle school success, high school success, and college success.
Position overview:
Npea seeks a skilled member services associate to join our teamThe member services associate will provide vital administrative and programmatic support to assist with the ongoing growth and effectiveness of npeaThis person will play a key role in assisting the npea team in meeting our goals to better support historically marginalized students across the country by providing leadership in member recruitment and retention, professional development, best practice sharing, and networking opportunities for the npea membershipThis person will be a strong communicator, collaborator, highly organized, and able to work independently as well as closely with the teamThe position is monday - friday from 9am - 5pm, with the possibility of a flexible scheduleSteppingstone will be adopting a hybrid work model (2 days on location; 3 days remote) this fall.
Start date: fall 2021
Salary: $48,000 - $53,000
Essential duties and responsibilities:
Collaborate with npea executive and associate directors to manage processes that ensure npea growth and sustainability
Implement processes to ensure acquisition of new members and membership retention/renewal
Manage all membership applications, renewals, payment processes, dues billing
Maintain online membership system and update npea website
Provide high-quality customer service to members through outstanding written and verbal communication and effective utilization of technology and social media
Produce monthly membership and member benefits reports and other tracking as needed in order to understand needs, including usage of benefits and ongoing member satisfaction
Provide support in implementation of member benefits and services, including monthly webinar series, member information requests, and rollout of online discussion forums
Manage npea career center
Take lead on certain aspects of marketing and communications to members, including monthly digests, quarterly newsletters, and other special communications
Provide administrative support and assistance in all areas of the annual conference to ensure a successful, high quality event that meets the needs of members
Provide planning and implementation support for all events, including note-taking (virtual and in-person; note: npea is only holding virtual events at this time)
Provide support in implementation of priorities, including membership acquisition and retention plans, data indicators project, npea advisory board and other committees, and other strategic activities
Provide support for quarterly advisory board meetings and conference planning meetings, including note taking
Travel approximately 1-2x a year (when npea resumes holding an in-person conference and other in-person events)
Requirements
Knowledge and skills:
Strong candidates for this position will demonstrate the following characteristics:
Strong member relations and relationship-building skills
Demonstrated creativity and innovation
Effective project management and organizational skills, strong written and verbal communication skills, attention to detail
Knowledge of and comfort with technology and social media, including constant contact, surveymonkey, excel, twitter, facebook; knowledge of html and crm software preferred but not required
Excellent interpersonal and communication skills
Two to three years of work experience in nonprofit/education settings and/or a bachelor`s degreeExperience working for an association is preferred but not required
Demonstrated commitment to educational equity and college access preferred.
To apply: please input your resume and a thoughtful cover letter outlining how your skills and experience meet the qualifications of the position, and how you learned about this positionApplications will be reviewed on a rolling basis.
Employee benefits:
Generous paid time off
15 days pto
5 wellness days
12.5 holidays
2 weeks paid office closure
Health, dental and vision coverage
Life, short-term and long-term disability insurance
Retirement plan
Tuition & professional development reimbursement
Flexible spending accounts - health and dependent care
Pre-tax transportation plan (transit & parking)
Employee assistance program (eap)
Steppingstone core values
Power of one
We honor every voice and believe we are strongest when we work together.
We recognize, respect, and nurture the fullness and complexity of each member of our community.
We believe in the power of belonging and seek to create a welcoming and inclusive culture.
Walk the walk
We partner with every scholar and family, supporting them holistically throughout their own educational journey.
We work with clear and measurable purpose, using data to drive collective decision-making and challenge assumptions.
We create spaces for difficult conversations to transform our thinking and move us forward.
Embrace growth
We strive to operate as an anti-racist organization and commit to continuous learning and action in the service of this goal.
We provide opportunities for everyone in our community to flourish and reach their full potential.
We make time for reflection, learn from past experiences, and take initiative in response to changing needs and new ideas.
The steppingstone foundation is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or handicap, as defined by law.
