Who we want:
Detail-oriented process improversCritical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate
Analytical problem solversPeople who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues
Dedicated achieversPeople who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
What you will do:
Develop deep understanding of our customer requirements and be the subject matter expert in helping implement them.
Customer account optimization and ensure customers gain the most value out of the system
Work closely with engineers to execute and implement customer specific solutions
Ensure frequent, accurate and timely communication to all stakeholders and solidify commitment to our customers.
Customer product implementations
Provide expert advice and analytics on system usage
Review customer progress metrics and provide guidance to help customers reach their goals
Proactively communicate with subscribers regarding new system changes or defects
Review and analyze customer feedback to monitor customer satisfaction and document potential future system requirements
Provide recommendations in furthering product design and development
Create user-focused system documentation for bacs administrators
Work closely with the engineers to analyze problems to find the best available solution
What you will need:
Bachelor’s degree required
Experience in a clinical office environment, preferred.
2+ years experience with a digital health platform or systems support
Excellent in-person and remote client interaction skills
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Have a solid understanding of software life cycle (slc) methodologies and deliverables
Ability to develop a deep understanding of customer’s business processes as related to the bacs platform
Basic it knowledge- experience installing and using web-based or mobile device business applications
