Job details
Salary from $40,000 a year job type full-time number of hires for this role 1
Qualifications
High school or equivalent (preferred)
Us work authorization (preferred)
Full job description
Production operations associate:
Reports to the vp of operations
Headline- high energy, super-organized, and detailed oriented back office and operations guru who can execute established back office operations processes and point out better and faster ways to enhance business operations to make it as smooth as possible.
Job description-
The production operations associate is a position that has both internal and external customersFor internal, our producers and sales are the main contacts as the position requires onboarding of new customers systematically and establishing business terms with themFor
Producers, the production operations associate does everything possible to make contracting, change orders, information collection, and process documentation all as smooth as possible.
This role will also contribute heavily to the definition and documentation of all studionow back office processes and trainings.
Job summary-
Manage, track and resolve all incoming producer and customer inquiries regarding specific
Projects (contracts, payment terms, reporting, etc) o customer support (complaints, special requests, etc…) o technical support (user names, passwords, use of platform, etc…)
Track, ingest, and process project sows in monday, copper, and the studionow platform
Complete all tasks necessary to invoice clients and pay vendors appropriately
Track, ingest and process change orders and amendments for customers and vendors systematically
Amend project pages and as necessary regarding changes in scope, budget, and timelines.
Support producers, srProducers, executive producers and creative network leadership with tasks as directed
Professional skills & experience-
Upbeat and positive attitude with a customer service mentality
Strong written and oral communication skills
Small audience training
Process documentation, flow charts, powerpoint, etc
Highly developed organizational skills
Highly developed project management skills
Strong interpersonal skills
High degree of comfort with being on the phone (both making and receiving calls)
High degree of proficiency on a computer (mac)
Familiarity with monday.com, docusign, and copper is a plus
Experience working with a freelance workforce
Organizational agility to work with internal and external executives
Intellectual curiosity and eagerness to learn.
Start-up mentality and willingness to jump in where needed.
Video production experience is a huge plus!
Minimum requirements-
Applicants must have a minimum of 2 years experience working in the back office or running an internal contracting/procurement process
Job type: full-time
Pay: from $40,000.00 per year
Benefits:
401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday to friday
Education:
High school or equivalent (preferred)
Work location:
Fully remote
Work location: remote
