Job details
Job type full-time
Full job description
About sugarcrm, incSugarcrm is a customer experience (cx) leader enabling businesses to create profitable customer relationships by delivering highly relevant, personalized experiences throughout the customer journeyWe empower companies to strengthen existing customer relationships, create new ones through actionable insights and intelligent automation and better understand the customer at every stage of the journeyThis enables businesses to accelerate demand generation, grow revenue, deliver superior customer care and increase loyaltyOur easy-to-use, intuitive platform makes customer experience easy and accessible for everyone, allowing marketing, sales and services professionals to focus on high-impact, value-adding activities that create customers for life.
Sugarcrm will continue to offer a flexible workplace supporting employees interested in either working in one of our physical offices, working from home, or working from a combination of the twoPlease work with your recruiter to understand any location constraints of a particular role and to communicate your location preferences.
Sugarcrm is looking for an experienced customer advocacy manager who is passionate about customer experience and storytelling to support opportunities for customers to share their story, drive the mobilization, tracking and recognition of brand advocates, and manage operational needsWorking cross-functionally with our customer experience team on the customer community, gamification, swag and creating surprise and delight moments for our customersThis role reports directly to the senior manager of customer marketing and is either fully remote or based in one of our many offices.
Responsibilities
Identifying, tracking and securing new and existing customers for participation in the overall customer advocacy program.
Owning strategic third-party review sites and continuously driving new reviews to support our positioning in third-party reports.
Keeping a close eye on customer wins, identifying and owning storytelling opportunities and promotion across channels, such as but not limited to social media, the website, news, etc.
Working cross-functionally to continuously create value in the online community, sugarclub, and looking for ways to optimize and drive engagement with the gamification experience.
Working with sales to enable them with customer proof and references and equipping them to use the advocacy program as a selling tool.
What success looks like
Ownership of the advocacy program
Optimize the program with an emphasis on response time, automation, and driving continuous engagement from customers
Strong familiarity with the sugar customer base, advocate pool, and customer marketing objectives
Ability to work cross-functionally and with a global mindset
Qualifications
3+ years of marketing experience, specifically in the saas b2b-space
Experience with saas operations technology a plus (marketing automation, crm)
Ability to work both independently and in a team environment
You have strong project management, interpersonal and prioritization skills
You are familiar with customer advocacy, such as technology solutions, gamification, and creating surprise and delight moments for customers
Able to extract key nuggets that validate the customers business and impact for storytelling opportunities as part of our business goals
We understand that no candidate is perfectly qualified for any jobExperience comes in different forms; many skills are transferable; and passion goes a long wayEven more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environmentWe want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking forWe also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we`re dedicated to adding new perspectives to the teamBenefits and perks: beyond a stellar work environment, friendly people, and inspiring work, we have some great benefits and perks:
Excellent medical, dental and vision coverage for you and your family, along with other benefit plans including 401(k) match
Unlimited paid time off
Wellness reimbursement program
Career & personal development program – multi-platform
Social events with a focus on virtual events at this time
- ownership is the greatest self-identity at sugarcrm - you are making an immediate impact - we are a merit-based company - many opportunities to learn, excel and grow your career
