Job details
Salary $20 - $79 an hour job type full-time number of hires for this role 1
Qualifications
Bachelor`s (preferred)
Management: 3 years (preferred)
Us work authorization (preferred)
Full job description
The person filling this role will be a critical component of ensuring the success of our managed services offeringThis position must have the ability to identify and drive process and standardization within the organization while also leading and managing a diverse team of technical team members at various experience levelsThe existing team ranges from a few months in it to 20+ years of highly technical experience.
Oversee and lead the managed services offerings for summit 7 systemsIncludes providing team leadership, operational leadership and preferably technical leadership.
Work with the corporate leadership team to continually improve and transform the managed services offerings
Own the profitability of the managed services department by balancing workload, staffing and future growth requirements.
Ongoing ownership of all managed services including the ticketing and escalation systems/processes
Ensuring strict adherence to maintenance windows, systems change management, release management, qa/testing and disaster recovery protocols
Maintains quality service by managing and enforcing organizational processes, procedures and standards
Supervise and mentor tier 1, 2 and 3 level staff (e.gDispatch, helpdesk, system support & security analyst, senior system engineer)
Manage office 365, azure and other architectures and designs that meet the client`s requirements and constraints.
Meet with customers, department heads, managers, supervisors, vendors, and others, to seek cooperation and resolve problems.
Document the design, systems architecture, and change management plans and review the contributions of team members for said plans.
Implement, or oversee the implementation, of client projectsProvide feedback and guidance to team members when necessary.
Provide guidance to team members on developing their personal technical skills and on the implementation and management of technical solutions.
Understand the principles of project management and provide support to the project management team when managing and resourcing assigned projects.
Education
Bachelor`s or master`s degree in computer science or mis from a reputable institute.
Professional certifications desired
Microsoft 365
Microsoft azure
Cissp or security+ ce
Required qualifications / experience
Minimum of 10 years of relevant experience.
Expert operational knowledge of managed services and managed security services
Experience managing p&l for a managed services provider
Optional / desired qualifications
Experience with office 365 government community cloud high and azure government
Security clearance and experience with cmmc, dfars, nist 800-171, and nist 800-53 is a plus.
Pmp certification
Knowledge of the following platforms:
Office 365 (gcc high)
Exchange online
Sharepoint online
Onedrive for business
Teams
Intune
Azure (government)
Azure firewall
Azure sentinel
Windows 10 pro / enterprise
Duo multifactor authentication
Network devices / access points
Job type: full-time
Pay: $20.00 - $79.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Relocation assistance
Vision insurance
Schedule:
8 hour shift
Education:
Bachelor`s (preferred)
Experience:
Management: 3 years (preferred)
Work location:
Fully remote
Work location: remote
