Job details
Job type full-time
Full job description
“enhancing the lives of those we serve every day”
Essential duties:
Under the general supervision of the customer care supervisor, a lead of customer care is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which include; patients, clients, referral sources, physicians, sales representatives, and (your) fellow coworkersWill assist the supervisor with mentoring and problem solving for all team members as needed, ensuring the team is obtaining all eligibility information, proper and current documentation, and processing orders in a timely and accurate mannerWill occasionally perform in a supervisory capacity by training and assisting customer care specialistsLeads are responsible for order entry, all customer interactions including but not limited to our referralsThe lead needs to ensure patient satisfaction by consistently representing supercare health professionally while carrying out the responsibilities of the position.
Responsibilities:
Answers incoming phone calls and faxes, takes customers` orders for durable medical and respiratory equipment, repairs, supplies and other miscellaneous items
Maintains open communication with patients/clients and referral sources
Responds to patient/client questions and problems
Services walk in customers as needed
Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
Gathers all necessary documentation, prior to delivery cmn, rx, abg, care plan, auth, etc.
Verifies medical necessity with physician
Verifies eligibility and coverage with insurance and carrier according to guidelines or contract
Verifies payer (with matrix), obtains authorization, expiration date
Verifies patient demographics and prior equipment usage with patient
Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
Enters data and initial order in system accurately and in a timely manner
Verifies all information for each reorder and enter recurring order in the system accurately and in a timely manner
Processes closet and on call orders as received
Enters notes in appropriate areas of billing, general, and authorizations in the computer system
Prints orders and process orders to shipping or dispatching for technician or rt deliveries
Prepares invoices for special orders, attach appropriate paperwork and deliver to purchasing department
Notifies customers when special orders arrive as needed
Maintains necessary logs, copies, clock stop, etc.
Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
Attends some departmental meetings, company meetings, and in-services
Reports to work daily and be ready to work at scheduled start time
Works saturday assignment as needed or scheduled
Performs any other duties that may be requested by supervisor or management
Mentor of all new or current customer care specialists as needed
Responsible for daily updating of ccs trends
To remain knowledgeable to date on all products, guidelines and insurance coverage trends
Maintain a professional safe and clean work environment.
Understand and adheres to all of supercare health company policies.
Perform all other duties as assigned and required
Must meet minimum of monthly goals
Schedule- varying start times
Fundamental computer skills
Education and or work experience requirements:
Experience with medical supply company
Knowledge of diagnosis and medical terminology
Excellent customer service skills
Detail oriented
Previous management/supervisor or lead experience
Proficiency in microsoft word, outlook, and powerpoint
Experience in healthcare, medical and/or hme industry (preferred)
Be able to work on multiple tasksPlan and prioritize actives to achieve results and meet deadlines
Strong organizational skills and detail oriented
Benefits
Medical
Dental
Vision
Flexible savings account
401k
Voluntary life insurance
Observed holidays: new years day, memorial day, july 4th, labor day, thanksgiving day, christmas day.
Perks
Paid training
Remote work opportunity
Paid time off
Sick time
Growth opportunities
Employee referral reward program
Employee discount program
What supercare health is about
`supercare health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes
Today, supercare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutionsOur end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomesOur in-home services include ventilation, oxygen, cpap/bipap, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterpriseAs a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.`
Connect with us!
Company website https://supercarehealth.com/
Company business hours - 8:30 am – 5:30 pm pst
Linkedin https://www.linkedin.com/company/273667/admin/
Twitter https://twitter.com/supercarehealth
Facebook https://www.facebook.com/supercarehealth/
Instagram https://www.instagram.com/supercarehealth/
Cassandra cooper - hr administrator linkedin https://www.linkedin.com/in/ca..(https://www.linkedin.com/in/cassandra-cooper-4a5aaa1a3/)
