About us
Support.com, inc(nasdaq: sprt) is a leading provider of customer and technical support solutions delivered by home-based employeesFor more than twenty years, the company has achieved stellar results for global enterprise clients and top-tier businessesSupport.com`s proven, omnichannel solutions have been specifically designed and optimized for the homesourcing environment, resulting in industry-leading nps scores and first call resolution ratesThe company efficiently meets changing client needs through its highly-scalable, global network of home-based employees and secure, proprietary, cloud-based platforms.
Why join us
No travel, work from the comfort of your home, permanently!
If you need a place to work, have fun and learnSupport.com is for you
Competitive benefits and compensation
Experience and skills
Bachelor’s degree required; master’s degree preferred
5+ years’ experience in human resources including resolution of complex employee relations issues within a multi-national organization (preferred us based) & minimum 3 years as hr business partner
People management experience & strong conflict management skills.
Knowledge of multiple hr disciplines including talent acquisition and employee relations, hr compliance, inclusion & diversity, etc.
Minimum qualifications & requirement
Bachelor’s degree required; master’s degree preferred
5+ years’ experience in human resources including resolution of complex employee relations issues within a multi-national organization (preferred us based) & minimum 3 years as hr business partner
About the role
I n this position, you will lead a broad array of hr initiatives to attract, develop, motivate, and retain world-class talentWe are seeking a strong business partner to develop hr strategies and organizational policies that align to the business strategies, with a growth mindset to foster a high-performance culture and support our vision.
The srManager formulates partnerships across the hr function to deliver value added service to latam regional management that reflect the business objectives of the organizationServes as a consultant to latam regional business leaders on people related issues in the designated geographies and is responsible for overseeing the hr operations in the latam countries in compliance to country laws and regulations.
Responsibilities (including, but not limited to)
Be an ambassador of hr to regional leaders and managers, and voice of the business and employees in hr forums by providing facts and analysisWork towards customized solutions for the business functions in the region, and guide business leaders in implementation.
Keep updated in industry trends of human resources managementAnalyze trends and metrics in partnership with hr coes to develop solutions, programs and policies in view of external talent market movements and challenges with an `outside in view.`
Leverage hr smes to provide total solutions by address separate issues in compensation, benefits, talent acquisition, talent management, etcIn systematic way.
Works closely with management and employees to improve work relationships, build morale, increase productivity and retentionProvide consultation and coaching to managers where appropriate.
Manage and resolve sophisticated employee relations issuesConducts effective, detailed, and objective investigations.
Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance, in partnership within country hr and latam legal team.
Provide direction and input on business unit restructures, workforce planning and succession planning.
Provides performance management guidance to line management (coaching, counseling, career development, disciplinary actions, etc.)
Manage people and develop team competencies according to business need.
Demonstrate leadership in local management and hr community, and demonstrate zebra values (integrity, teamwork, accountability, agility, innovation)
