Job location: remote engineer (home office is tampa hq)
Salary based on experience
The systems engineer position is an exciting opportunity for a candidate to join a dynamic, growing software teamThe ideal candidate is someone who thrives in a challenging, fast paced collaborative environmentThe primary responsibility of this position will be to provide technical product support to a key customer account onsite, managing multiple projects within that organization across the country over a 2 year roll outAs well as taking personal responsibility for the success of the accountThe primary scope of the position is to install, commission and refine sureview installation in test or production environmentsThis includes but is not limited to comprehensive end user training, system testing, deployment of new software releases and supporting the onsite project manager in executing the overall project plan.
This position is remote (est timezone)The home office for this position is our tampa hq.
The ideal candidate will also have a solid background in software applications and the ability to work directly with customersThey will need to understand it networks and various server systems as well as be comfortable troubleshooting and dealing with software support issuesThis person would also need to be comfortable with security systems including genetec acc vms and ccure 9000 access control.
Key responsibilities:
Manage projects to ensure project goals and customer expectations are met
Install and commission the sureview software across each region
Assist the customer with system wide rollouts and updates
Deliver user training sessions and assist in the development of customer driven training documentation across each region
Provide front line customer support and troubleshooting for all reported issues for the enterprise
Knowledge, skills and abilities required:
3+ years experience in a technical engineering role.
Able to professionally represent the company in front of customers and partners.
Able to attend customer locations.
Bachelor degree (or equivalent) in systems engineering or it-related fields
Good analytical problem solving skills.
Experience deploying and supporting security software applications
Experience configuring and troubleshooting networks
Experience with windows server, sql server, and vm environments
Able to write comprehensive customer facing documentation
Knowledge, skills and abilities desirable:
Comptia a+ certification
Relevant microsoft or networking certification
Experience working with support ticket systems
Experience with security products such as ip cameras, dvrs, cctv, vmss, and access control systems
If interested, please submit resume to jobs@sureviewsystems.com
