Job details
Salary $70,000 - $150,000 a year job type full-time
Full job description
Job description:
Role summary/purpose:
This senior data analyst role will be responsible for translating data into actionable insights to drive customer and business strategy and improve the customer experienceThis role will be hands-on and will partner cross functionally as well as with analytics leadership to solve complex problems to enable better strategic decisions, drive customer engagement and deliver portfolio growthThe ideal candidate will have familiarity with mining large data sets, working with data warehouses and open sourced tools and journey analyticsThe ability to thrive in a fast-paced environment, develop sound methodologies and communicate effectively is critical to success in this role.
We’re proud to offer you flexibility! this position is eligible to work remote, where you will work from home, and may require you to occasionally commute to one of our hubs for in person engagement activities such as team meetings, training and culture eventsRemote candidates will be considered who live near any synchrony hub including: alpharetta, ga, chicago, il, costa mesa, ca, stamford, ct, new york, ny, altamonte springs, fl, charlotte, nc, dayton, oh, stPaul, mn or phoenix, az.
About loop commerce:
Acquired by synchrony in june 2018, giftnow is a transformative force in the +$500 billion gift-commerce categoryBased in the san francisco bay area, we are leading a revolution in the us gift giving marketOur gift experience management platform (gxm) is being leveraged by many leading brands (michael kors, uniqlo, coach, kate spade and more), and we are continuing our growth by partnering with influential retailers, platforms, and solution providers to change the way gifting is done by turning online gifts into memorable experiencesCompanies that leverage our gxm platform have learned that gift experiences can transform critical business activities like sales, employee engagement and incentives, trade shows, events and moreWhether they are sending a gift to one employee or 5000 customers, our gxm solutions can help create a gifting campaign that generates goodwill and loyaltyWith our expanded gift card capability, we help businesses create a modern and elegant gift experience with personalization and design options to delight gift card customers and improve gift card redemptionOur gxm platform also delivers our patented product gifting experience, giftnow®This digital gifting experience makes virtually any product giftable and the contactless digital exchange capability ensures receipt of the perfect gift every timeWe define our vibrant culture as being fun-loving, agile, and focused on defining the leading edge of something meaningful for millions of peopleAnd now, while maintaining our start-up culture and fast-pace innovation, we have the backing and support of synchrony to fuel and accelerate our growth and success.
Essential responsibilities:
Translate complex sets of customer data into meaningful insights that are actionable, deliver business recommendations and address specific business questions to support key functions, such as: product, marketing, and sales
Partner closely with the product and design team on journey analytics and survey data to improve the customer experience
Design and execute a|b tests to determine optimal decisions around product, advertising, and email strategy
Enable effective decision making by retrieving and aggregating data from multiple sources
Ensure quality and accuracy of all data, including product performance and financial data.
Communicate complex analyses and insights to stakeholders both verbally and in writing
Develop segmentation strategies and identify opportunities to increase profitability
Proactively identify, analyze, and solve business problems with focus on understanding root causes
Provide data extraction and analysis support for ad-hoc requests from business partners
Become proficient in understanding the data across multiple products and data warehouses
Develop proformas and financial models to evaluate product value propositions to increase customer engagement and client profitability
Maintain functional expertise in database analytics best practices and the tools that support them.
Build automated solutions in tableau and amazon quicksight by tracking multiple kpi’s to measure business performance
Perform other duties and/or special projects as assigned
Qualifications/requirements:
Bachelor’s degree, or in lieu of degree, high school diploma and 5+ years of work experience in analytics in the retail/ecommerce industry
4+ years of progressive work experience, including: 3+ years’ experience within the financial services, retail or credit card payments 3+ years using statistical analysis tools and data warehouse tools such as sql, sas, r, and python
Desired characteristics:
Strong communication skills, both verbal and written
Hands-on experience working in large databases and datasets
Able to perform data analysis with any of the following: sql, python, sas, or r
Expertise working in tableau or with data visualization tools
Ability to work with and influence cross functional teams
Proven understanding of data analytics methodologies
Proficiency working in a customer analytics focused role
Demonstrated ability to manage complex analysis and data relationships
Ability to transform complex data sets into simple visuals and reports for members at all levels of the organization
Strong understanding of qualitative and quantitative methodologies
Proven ability to work independently, yet as key member and contributor to a broader team
Eligibility requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of section 19 of the federal deposit insurance act.
New hires (level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other rolesOnce this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt rolesEmployees, level 8 or greater, must have at least 24 months’ time in position before they can postAll internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and hr if you don’t meet the time in position or performance requirement).
Legal authorization to work in the u.sIs requiredWe will not sponsor individuals for employment visas, now or in the future, for this job opening.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable accommodation notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilitiesPlease tell us if you require a reasonable accommodation to apply for a job or to perform your jobExamples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our career support line so that we can discuss your specific situationWe can be reached at 1-866-301-5627Representatives are available from 8am – 5pm monday to friday, central standard time.
The salary range for this position is 70,000.00 - 150,000.00 usd annual
Salaries are adjusted according to market in ca and metro ny and some positions are bonus eligible.
Grade/level: 11
Job family group:
Marketing
