Job details
Salary from $21 an hour job type full-time
Full job description
Job description:
About pets best
Pets best was founded in 2005 and provides insurance coverage for dogs and catsWe are the only veterinarian founded pet insurance agency in the united statesRecently we joined carecredit, a synchrony solution; and together we provide pet parents peace of mind and financial solutions for veterinary care when they need it mostJoin our team of pet lovers who strive to treat our members and their pets like family by delivering the highest quality customer service and value.
Compensation:
From day one, you`ll start at $21 per hour and are eligible for a benefits package that include coverage for your whole family, dental & vision insurance, and a 401(k) with company match.
Remote work
This position is remote, where you will work from home, and may require you to occasionally commute to one our offices for in person engagement activities such as team meetings, training and culture events.
Role summary/purpose:
Provides excellent customer service support to policy holders, third party referral sources, and veterinary clinicsSupports new and existing policy holders by explaining services, the claims process, and making policy changes as needed .
Hours of operation - 6am to 7pm monday through friday and 6am to 2pm on saturdays.
Set schedule with a rotating saturday shift with a day off during the week
Essential responsibilities:
Responds promptly and professionally to inbound calls and emails regarding policy coverage and claims.
Contacts new policy holders to introduce the company and explain the policy.
Builds rapport with customerListens to and responds to requests and inquiries.
Works to retain policyholders who inquire about canceling.
Helps policyholders understand policy contractMakes recommendations for coverage enhancements or policy changes.
Process policy changes accurately.
Communicates premium payment informationPayment plan options, policy change premium impact, one-time payments and alternate payment arrangements.
Manages and utilizes time effectively to ensure department and individual goals are achieved.
Documents all policyholder interactions and places policy in follow-up if applicable.
Utilizes technical systems effectively and efficiently.
Attends and participates in team meetings as needed.
Daily contact with all internal departments as well as policy holders, veterinarians and clinic staff.
Performs other duties as assigned.
Qualifications/requirements:
1+ years’ experience in insurance claims processing or customer support.
Active property & casualty (p&c) producer license
Desired characteristics:
Strong customer service skills.
Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
Excellent oral and written communication skills
Training or education in medical terminology or veterinary technician support a plus.
Property and casualty producer insurance licenses required upon hiring and training.
Eligibility requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test and submit to a background investigation as part of the onboarding process
You must be able to satisfy the requirements of section 1033(e) of the violent crime control and law enforcement act of 1994
New hires (level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other rolesOnce this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt rolesEmployees, level 8 or greater, must have at least 24 months’ time in position before they can postAll internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and hr if you don’t meet the time in position or performance requirement).
Legal authorization to work in the u.sIs requiredWe will not sponsor individuals for employment visas, now or in the future, for this job opening.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable accommodation notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilitiesPlease tell us if you require a reasonable accommodation to apply for a job or to perform your jobExamples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our career support line so that we can discuss your specific situationWe can be reached at 1-866-301-5627Representatives are available from 8am – 5pm monday to friday, central standard time.
Grade/level: 05
Job family group:
Financial services operations
