Job details
Salary $85,000 - $170,000 a year job type full-time
Full job description
Job description:
Role summary – what you’ll accomplish as a vp, recovery debt manager operations:
The vp recovery debt manager operations will be responsible for the management and continuous improvement of the synchrony recovery operations system applicationResponsibilities include: the ownership of release readiness and seamless turnover to operations, management of head of the system operation environments, configuration management, performance and security management and continuous improvement of process controls reporting and surveillance routines ensuring proactive identification of processing irregularities and operational incidentsMost importantly this leader will be responsible for leading a diverse team and consultant resources to ensure workload is balanced and managed while meeting deadlines for issues, projects, and strategic initiativesThis leader within the recovery system solutions team will help to continue to build our culture, enhance our processes, and transform the way we operate the recovery system.
This position is remote, where you have the option to work from homeOn occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture eventsWe’re proud to offer you choice and flexibility.
What you’ll do:
Act as owners:
Manage the recovery system solutions technical operations team as well as consultants to manage the inflow of defects, issues, projects, and backlog to ensure balanced and efficient workload.
Ensure standard configuration process is maintained when implementing recovery system modificationsThis includes but not limited to design documentation, coding, testing, managing code review process with syf it, staging objects for promotion and post implementation validation.
Oversee successful completion of all work executed by the team and 3rd parties (on time, on budget and ensuring quality).
Ensure compliance of application release management, outage management and change control processes and standards.
Deliver strong communications on incident management, root cause analysis and delivery of improvements to senior level stakeholders.
Responsible for overseeing and managing recovery system security configurationThis includes user and supplier role profiles.
Ensure all recovery system compliance metrics are maintained.
Perform other duties and/or special projects as assigned.
Champion customers:
Identify and deliver new controls and control enhancements through strong system configuration management.
Partner with leaders on recovery system solutions team to ensure the team and 3rd parties are focused on the right priorities, ensure transparency and communication between the financial, change management, and strategic initiatives pillar.
Develop and maintain relationships with dm it leaders, developers, suppliers, and other business stake holders to define and deliver services and documentation required for continuity of critical bank recovery application processing.
Relate and inspire:
Provide business support to process owners related to reviewing configuration requests, providing insight into potential process conflicts and assistance with system related inquires
Support and perform other duties and/or special projects as assigned to help recovery system solutions
Provide vision, leadership, and strategy for the recovery application technology operating environment and processes.
Act as an escalation support point as required.
Elevate every day:
Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness.
Ensure compliance of application release management, outage management and change control processes and standards.
Qualifications / requirements you’ll need to succeed:
Bachelor’s degree with minimum 5 years of it/business coding experience or in lieu of degree, high school diploma/ged with minimum 9 years it/business coding experience.
Minimum of 2 years hands on experience in any of the following: etl, oracle database, or sql
Minimum of 2 years documenting processes using visio, ms word
Minimum of 2 years coding applications
Minimum of 3 years of experience in leading technical or business teams.
Strong analytic skills using the previous work experiences to develop and build plans to create new systemic solutions.
Must be willing to travel up to 10% of the time
Desired characteristics you will have that will delight us:
Knowledge of collections operations or recovery operations.
Experience with fico debt manager (v8 and above preferred)
Previous it or business audit experience
Experience managing teams, virtually, domestically, and international teams.
Ability to manage multiple, high priority efforts effectively under significant deadline pressure
Strong pc skills, excel, access, microsoft office, powerpoint
Strong project management skills
Demonstrated effective oral/written communication skills
Experience developing and managing a large application in the payments industry
Outstanding written and verbal communication skills, including ability to present to large groups.
Outstanding negotiation skills to work with multiple internal clients
Outstanding people management skills
Outstanding leadership ability, including ability to develop and motivate diverse teams.
Knowledge of recovery strategies and analytic driven solutions is a plus
Knowledge of the fdr application
Knowledge of recovery or collections system applications
Ability to thrive in a highly matrixed environment on multiple priorities under pressure
Strategic thinker that constantly challenges clients and teams to improve
Self-starter and results driven
Eligibility requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of section 19 of the federal deposit insurance act.
New hires (level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other rolesOnce this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt rolesEmployees, level 8 or greater, must have at least 24 months’ time in position before they can postAll internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and hr if you don’t meet the time in position or performance requirement).
Legal authorization to work in the u.sIs requiredWe will not sponsor individuals for employment visas, now or in the future, for this job opening.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable accommodation notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilitiesPlease tell us if you require a reasonable accommodation to apply for a job or to perform your jobExamples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our career support line so that we can discuss your specific situationWe can be reached at 1-866-301-5627Representatives are available from 8am – 5pm monday to friday, central standard time.
The salary range for this position is 85,000.00 - 170,000.00 usd annual
Salaries are adjusted according to market in ca and metro ny and some positions are bonus eligible.
Grade/level: 12
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