Job details
Salary $45,000 a year job type full-time
Full job description
If you wake up every morning excited to create the most streamlined systems, keep reading - this is the job for you.
You’re obsessed with all things zapier and api integrations - you may change your middle name to either one as your love runs deep.
You haven’t met a software you didn’t likeYou have preferences and favorites, but you can jump into any software and get a lay of the land within 24 hours.
You’re less of a “tell me what to do” and more of a “give me a broken system and i can fix it” kinda person.
You want to get better and develop new skills through new training or new courses.
You’re basically called superwoman as you troubleshoot the evil tech malfunctions! you thrive off the thrill of “this isn’t working” and you come to the rescue with solutions and a “i can figure it out” attitude.
You’re highly organized, effective, efficient and can execute!
Being proactive is your favorite, but you can also come up with solutions in real time.
You are strategic and intentionalIf you want to sit back and just check off the to do list, this may not be the best fit for you.
You enjoy fixing current systems and don’t just thrive in creating new ones.
Picture this: every single day you come to work that appreciates the work you doAnd trusts that you can do it better than anyone else on the team.
You’ll play a huge role in continuing our level of excellence and inclusivity which are two of our core values.
We definitely buck the status quo and do things that not only hit our goals, but are sustainable and feel good.
We acknowledge the importance of go time and equally the importance of rest.
You will be celebrated for your magical talents of keeping the train on the tracks and keeping the spirits of our team high!
If this sounds like you, you’re in the right place.
We are looking for a systems coordinator to join team systems saved meThis is a dynamic role and is crucial to the goals we want to meet as a company.
We are a fast growing company, focused on burned out service providers, coaches + consultants replace their monthly retainers with virtual vip days.
Don’t worry - you don’t have to know what vip days are or have your own business to be able to learn the ins and outs of this incredible business model.
We are looking for someone to join the company and take command of our internal technology and ensure everything works for “go time.” if you are soft spoken, this job may not for you.
You will be responsible for execution of technical tasks, developing systems/processes, and project management.
We are looking for someone who:
Want to work with a dynamic team of brilliant women and support some seriously legit business owners
Isn’t looking for a job where you’re told what to do (we want you to come up with the best solution and execute on it)
Can say “this is how i work best” without being shy about it
Understands to go to team members and do research first before going to the ceo with any problems or questions
Can be available for troubleshooting with team members when there is a system malfunction
Thrives in a fast-paced environment where we’re juggling multiple projects at a time with busy q1 + q3 and calmer q2 + q4
Feels most accomplished knowing that you’re creating something that actually helps people’s lives and businesses
Can look at a system and be able to find where the breakdown is, what the best solution is and how to execute on that solution
The words “i don’t know” are not in your vocabulary
You’ll know this job is for you if:
There’s no greater feeling of accomplishment for you than knowing you’ve solved an issue for someone or done something of value.
You’re really good at hearing a vision for an area of business and building the best dang system for itWe don’t believe in “this is how it’s always been done.”
You daydream about finding ways for our team to do less of the manual tedious stuff and more ways for them to stay in their zones of genius.
You know that it isn’t all glamorous, and the behind the scenes work is just as important.
What we’re looking for in our systems support role
This role is the perfect fit for someone who wants to work with a dynamic team of 9 women and support some pretty brilliant entrepreneursYou understand that not everything is exciting all the time… sometimes we just need to put our heads down and do the work, so our clients can get the highest value out of everything we create.
Important: this position is more than fixing broken systemsWe’re looking for someone to bring incredible solutions to the table, be an innovative and strategic thinker, and make sure that our systems are cleaned up and in tip top shape!
How ‘bout we skip right ahead to the meat of it? our small business is completely virtualWe’re biased — but we are pretty sure we are the coolest place to work for, everAnd we really believe that we are changing the way entrepreneurs experience freedom in their businesses (you will see what we mean when you check out our website!).
Honestly, the job is not all unicorns and rainbows (although it is pretty magical) — there is some good news and there is some bad news…
Let’s get the bad news out of the way first:
The hours can be weirdMost weeks are standard but we do have 2 virtual events that may mean off hours like debriefs later in the eveningSo, if you’re looking for something full-time to start, or want to squeeze out more work next to your other 5 clients, then this is no longer the “coolest” job ever, it just became the “suckiest” and probably isn’t a good fit.
If you want to be handheld and need permission all the time, this isn’t the best place for youWe need someone who will own all things systems, tech and data.
Review points 1 & 2.
Now let’s talk about the good stuff:
1Our office is virtual..Which means you can wear yoga pants, pajamas, or a costumeReally the idea is that you can wear whatever you wantJust think of the amazing money you’ll be saving on ‘work clothes’ and the time in the morning that you won’t have to spend on travel and clogging your pores with makeupWe only ask that you’re available for our weekly team meeting.
2The work is fun, fresh and dynamicYou will be working directly with our team and clients and helping us with a mix of projects to improve results.
3We’re not big on stressSo, while we will expect you to work efficiently and get things done, we focus on open communication and getting things done rather than perfectWe’re not big on having a bunch of back and forths just to get a task done - plus we aren’t an expert in most of the tasks you will be doing, which is why we need you to take charge and get ‘er done the best way you know how!
4The hours are super flexible + we support familiesRather work mid-morning until mid-afternoon? cool, we can do that tooBut we are only looking into citizens of the united states as this is a full-time employee position.
5You will experience things, do things, grow and make decisions on things that no typical systems support role would ever allow you to doYou will be able to dictate the work that you do and help guide the direction of our client experience through systems.
6You’ll have a ton of autonomy, we encourage your intrapreneurial driveThere will be lots of opportunity to bring your ideas to the table and to take charge when necessaryThis is not a wait and see what jordan says type of positionYou need to feel confident in your abilitiesSeriously - we want you to take charge and be creative to get the results! we’re allergic to micromanaging….no really.
7You don’t have to run your own business! maybe you’ve been around that block, and it wasn’t for youNow you can have all the benefits of supporting people to create their dream businesses that provide freedom, without all the headaches + expenses of actually building your own empireIt’s like the best of both worlds! you don’t want the pressures of marketing + growing your own business.
Now, let’s talk more about the job:
1You need to be the type of person who gets joy out of making our business backend the most efficient, well-oiled machine everEvery day, you will be focused on how to find inefficiencies, tweak and adjust systems and making sure our team is working in their zones of genius 90% of the time From the nitty gritty administrative requirements that create a smooth back-end experience, to the fun and engaging content that inspires action, your biggest focus will be supporting our team in supporting our clients and community.
2You’re fired up about our mission to help more business owners hit their revenue goals with less client hoursOur entire mission as a business is eliminate the word burnout from online service providers` vocabularyWe truly want business owners to experience the freedom they sought when they first started their business.
3You will be communicating with mostly our teamSo, you need to enjoy talking with people and giving/getting direction, and be able to do it with love + empathy...even if you’re having a crappy dayIf they need to hop on a quick meeting to figure out a speed bump, you’re on it and love to brainstorm the best solution for what they need and what tools we have.
4You need to nail down the detailsYou don’t need to race through work and get things done half-assed (that’s the exact opposite mindset we need)I need you to have an eye for the bigger picture + how things fit together and be able to nail the details that match, and get them done efficiently.
5You need to be comfortable on videoSince we are entirely virtual all of our meetings take place on zoomThe expectation is that you are available with video to participateNot much outside video will be needed except for special video requests from our content manager for launches.
6You love to amplify thingsYou’re really good at taking a wisp of an idea, or a casual comment from team members and turning it into a system that drives results.
7You are meticulous in your workWe’re looking for someone who understands the difference between efficiency (yayy) and productivity (booo) and gets stuff doneYou don’t get bogged down by the detailsYou are fueled and ready to take action.
8You share our company valuesWe value excellence, approachability, connection, deliberateness and inclusivityIn addition, we believe black lives matter, we stand for gender equality, and we are actively investing in and working to build an equitable, inclusive, anti-racist company from the inside outWe encourage you to apply if you share those values.
In short, your job is to help us in any way you can drive our mission forward + continue to improve our business operationsAnd to have fun at work, lots of fun (who wants a job that isn’t fun?!?).
But what i don’t expect is perfection for you to qualify for this jobListenNo one is perfectOne of the books we live by is called radical candorIf you make a mistake, own up and we can move on togetherThis includes me because by golly, i’ve had my share of mistakes made tooWe don’t expect you to be an expert in every tool known to mankind, but we do expect you to have a solid understanding of the online business world and be an expert in googling, youtubing and whisperer of customer support peepsWe expect intelligence, energy, organization, resourcefulness and a get it done attitude.
To learn more about the company, check out our website
Some things you’ll be responsible for:
Be comfortable building out automations with airtable, clickup, activecampaign and zapier
Responsible for establishing internal + external processes and key performance indicators for the business and for their measurement and effectiveness
Be able to create simple instructional loom videos for team members to understand and execute on
Provide timely, accurate and complete reports on the operating condition of the company
Oversee customer service for our clients via email (this isn’t a video or client-facing role however you will be making sure clients have access, etc…)
Handle all failed payments of our clients
Meet with team members to troubleshoot sticking points in their workflows
Reply within 1 hour to any systems malfunction and come up with a solution within 4 hours to remedy the solution
Know the right google, youtube and customer support resources to solve the problem asap
Creating, testing and monitoring tech for launches, promotions, and ongoing program systems
Keep our activecampaign clean and streamlined
Keep our airtable bases + tables up to speed
Clean up our clickup when instructed by the project manager
Organize our dropbox and google drive to ensure it’s clear where everything is at
Attend weekly core team meeting
Proactively keep team members informed of changes within their systems and automations
Suggest better practices and methods for current systems and processes
Assist with setting up new tech platforms
Build out activecampaign automations for our big virtual event project that’s held twice a year
Double check and test all technical systems created by other team members before deploying
Be a floater on the day of the event to ensure everything is on track
Be the knower of all the details or where to find the details
Learning all about our products and services and how they all fit together
What does success look like in this role:
Respond to team requests or jordan within 1 hour monday-friday and troubleshooting a solution within 4 hours (as you know we run an online business and if a link isn’t working or a zap stopped working, it affects our entire workflow)
Ensuring our client experience inside our program is the same for every student and our coaches are supported in keeping our community premium
Have a birds eye view of everything that is happening in the company at all times (funnels, projects, webinars, live events, etc…) and simultaneously aware of the details enough to be able to anticipate, identity and resolve problems
Having an extreme awareness of team members, where they are in every process and where they may need additional support
Follow company security protocols and retain high level of discretion and confidentiality when it comes to company and client information
Overseeing what maintenance is required for existing products and programs and systems and balancing that with what new projects are needed
Learning all of our programs, products and content so you can give feedback and support in your area of expertise (aka automation, integration, all the -ations)
Keeping clickup tasks complete by friday check-ins
Requirements
Requirements:
Be available monday through friday from 10am to 6pm central
Available for weekly team calls 1 hour team call
Ideal if you have live event experience
Sharp brain and thick skin
Have high emotional intelligence
Willingness to create and follow systems and processes
Strong communication and coaching skills
Excellent with technical issues
Ability to turn conversations and discussions into action plans
Comfortable operating autonomously
Be an independent, self-starter who executes tasks on time and with a high level of attention to detail
Take direction well and thrive in a high-performing team
Be loyal, hardworking, and comfortable in a fast-paced small business environment where priorities can change quickly
Able to travel to live events for our company (client events and retreats) when safe
This job description is not all-inclusive and certain activities, duties, or responsibilities may be required of the employee as needed.
Benefits
Application details:
We will likely get 100+ applications for this role and we simply don’t have time to interview that many candidates, so make this stand out if you want a job that will change the entire trajectory of your life.
If this is a job that gets you so excited that you would even do it for free, we would totally accept that offer from youBut if you prefer compensation (and we totally get it…we prefer getting paid as well) this is what we offer:
The annual salary for this role will be $45,000 to start, with room to grow as you grow and add more value to the company.
This is a full time employee positionYou will not be in charge of your taxes and you are eligible for benefits
This is a virtual role, so you can work from wherever is most comfortable - but we require you have us citizenship as this will become an employee.
Some of our benefits are:
Remote work
Flexible work hours
Unlimited paid time-off
Entire team is off the last 2 weeks of december every year
Stipend for internet
Stipend for health insurance
New macbook pro laptop
In-person and virtual team retreats throughout the year
And more! our goal is to be the best company to work for - that means we are always listening, taking your feedback, and implementing new benefits and perks for our team!
Deadline to apply is october 3 2021Ideal start date is november 4, 2021
