Job details
Job type full-time
Full job description
Tüv süd arise has an immediate opening for an account manager - boiler & machinery, located in the united statesThis is a remote position.
The position of the account manager is part of arise incBusiness development team, whose mission is to supply superior service to our client base with jurisdictional inspection services, risk analysis activity, and account management.
Strong working knowledge of the arise business model and office process is required.
The focus of this position is to aid in our quest of becoming a world-class leader of boiler/machinery, equipment breakdown services, and risk engineering servicesThere are (4) distinct areas of responsibility with this position:
Client management of existing business under $25k per contract.
Investigate, call, reach out to existing book for contacts/relationships for further sales opportunities or cross-selling of other services.
Provide technical support to in-house staffing and others throughout the company.
Review, approve sales quotes, renewals, etcFor the book.
Account manager responsibilities include engaging in holistic planning and observation of arise inspection services; investigating methods to improve arise inspection services, when possible, for both quality and efficiency for all arise, clients, not just those in the account manager’s personal account portfolio (their direct and channel clients)The arise account manager will also engage in duties as required for their channels and direct clients, reviewing service plan estimates for jurisdictional inspections for potential clients, providing midterm reports as required covering inspection activity and review outstanding recommendations and status, providing renewal reports and quotes, and may attend client and broker meetings as required.
We prefer the position to be office-based in brecksville oh, but other candidates (remote) will be considered and requires a strong degree of self-motivationTravel should be limitedOn average travel will be approximately 5-10%.
A final common component of all account managers is supporting our sales and marketing program.
Your responsibilities will include but are not limited to:
Serving as a liaison between the sales & account services team and arise engineering staff for account engineering issues.
Addressing client issues and bringing them to resolution.
Monitoring inspection timeliness, keeping overdue inspections for all arise accounts to a minimum while interacting with operations (manager of engineering, district managers, and inspectors) to accomplish this goal.
Working with the quoting specialists in promoting account profitability and efficient use of arise resources for account renewal, highlighting instances of inefficiency or lack of profitability for account audits.
Preparing narrative including the justification for any deviation requests from standard pricing.
Tracking the use of additional visits and exceptional service requirements.
Responding to client questions on new and renewal quotes and abiic policy.
Consulting with office/field managers if the client requests non-standard service delivery to make sure arise can deliver the requested service.
Approving all sales proposals for all quotes under $25,000
Communicating any agreed-upon non-standard servicing procedures to office staff so they can be implemented with field staff.
Working with the arise brecksville office staff for timely account follow-up, especially as it relates to accounting renewal.
Reviewing quotes for new business channels while working with the quoting specialist.
Technical feedback/knowledge to quoting specialists on objects/occupancies/hour estimates as needed.
Respond to technical questions received by quoting specialists and account managers, with additional help/feedback by district managers if needed
Prepare additional location/visit quotes for accounts assigned to account managers
Attending marketing functions as requested.
Serving as a back-up for other members of the sales and account management team while they are traveling or conducting marketing functions.
This job may be for you if:
Bachelor’s degree in safety, engineering, marketing, business is preferred and/or equivalent practical experience.
Special certification / designations (including requirement of driver’s license) national board commission and certificate of competency to inspect boilers and pressure vessels.
At least 10 years of boiler/machinery field experience as a jurisdictional inspector, handling eb claims, marketing eb business, or underwriting eb business.
Work independently with client management, brokers, and tuv sud grc to develop relationships with clients, management programs, policies, procedures, and training programs.
Understand management concepts and applications to safety and risk management.
Evaluate and access potential problems on an overall account basis.
Communicate verbally and written, the managerial and technical information to the account management team
Computer literacy - windows, microsoft office, excel, and other systems
Equal opportunity employer – disability and veteran
Tüv süd arise is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of federal, state, and local governing bodies or agenciesWe participate in the e-verify employment verification program.
For more information on applicable equal employment regulations, please refer to the following: https://653988.extforms.netsuite.com/app/site/hosting/scriptlet.nl?script=70&deploy=1&compid=653988&h=6d5262aa43dfefb771d6&customerid=848956&token=27
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