Job details
Job type full-time number of hires for this role 2
Qualifications
Us work authorization (required)
Full job description
Tag, being one of the largest independently owned, operated and recognised global entertainment & event travel management companies is currently hiring motivated, driven, and experienced individuals for full-time entertainment travel agents in either atlanta, los angeles, nashville, new york, or orlando.
Job summary
This position is for a virtual or office, full-time travel specialist who possesses a solid understanding of domestic and international ticketingAn entertainment travel agent is responsible for management of client travel logistics and handling all travel requirements, including but not limited to air, hotel, ground transportation, meet and assist, and private charters for touring clients.
The successful applicant must have knowledge of ticketing and reissues, gds experience, and understand airfares.
Responsibilities of the role
Manage entertainment client travel requirements while anticipating and understanding individual client preferences and needs.
Formulate logistical itinerary plans to deliver practical travel solutions.
Fully service all inquiries, requests, bookings, and ticketing with the highest standards and quality documentationEnsure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations.
Negotiate the best rates and deals from vendors to reduce client expenditures.
Process accounting queries from both the client and finance department through to final reconciliation.
Ensure pnr entries in gds are correct and fully completed.
Participate fully as a team member to assist as needed in completing all functions relating to servicing customers.
Respond to all communications proactively, promptly, efficiently, and accurately.
Consistently demonstrate attention to detail so that errors do not occur.
Keep immediate supervisor promptly and fully informed of all potential problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
Build professional relationships with key vendors relevant and always support preferred supplier programs.
Attend company training sessions.
Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service.
Ensure the company does not incur any financial losses through avoidable error.
Perform other duties as assigned.
Qualifications:
2 years of working knowledge and experience working within the travel industry.
Strong knowledge and understanding of airfares, contracted fares, ticketing, ticket exchanges, and hotel reservations.
Gds experience
Experience handling vip clients.
Ms office suite
Excellent verbal and written communication skills
Must be organized and have the ability to multitask
Must work well under pressure
Must be able to work independently and within a team environment
Exercise good judgment
Preferred skills and experience
Bachelor’s degreeIn lieu of education, equivalent combination of education and directly related experience.
Characteristics we value at tag
Teamwork
Ambition
Genuine and trustworthy
Responsibility and working ethics
Communication
Problem solving
Organisation and personal effectiveness
Benefits include:
Salary: doe
Medical, dental, vision
401k
Life & ad&d
Wellness/eap program
Employee discounts
Paid holidays
Paid time off (pto)
About tag
Founded in 1988, tag is an award-winning entertainment travel and event management company with six specialist business units – touring, production, corporate, investment management, private travel, and events, across thirteen office locations throughout the uk, us, and asia pacific.
For more than 30 years, tag has been devoted to delivering travel and event requirements to some of the biggest names in the business, with a focus on providing an exceptional high-touch service.
Tag is an equal opportunity employer and does not discriminate of the basis of race, color, religion, gender, age, national origin, disability, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.
Successful applicant/s must be eligible to work in the usa.
Job type: full-time
Benefits:
401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to friday
Experience:
Travel agent: 2 years (required)
Gds: 2 years (preferred)
Work location:
Multiple locations
Work remotely:
Yes
Work location: multiple locations
