Business analyst/super user position description
Overview:
Tenica global services, in support of a federal government customer, requires a full-time, experienced business analyst/super user to provide client support, and acting as a point of contact for the federal business leaders, application teams and the ms dynamics 365 support teamThis position is responsible for ensuring that ms dynamics 365 delivery activities and contract deliverables meet client requirements.
Candidate should be comfortable working in a customer-driven environment and willing to work flexible hoursPeriodic after-hours support may be required when engaged with customer issues and incident resolution and escalations.
Responsibilities:
Provide project management support for ms dynamics 365 activities, including developing schedules, coordinating team resources and tracking project tasks to completion.
Coordinate the resolution of ms dynamics 365 issues with doc involving overall performance issues with the power platform.
Participate in priority 1 incident bridge calls and help bring critical it infrastructure incidents to resolutionCoordinate root cause analysis efforts to completion for ms dynamics 365 support issues.
Coordinate the communication, escalation, and resolution of ms dynamics 365 support issues, incidents or project delays.
Serve as a point of escalation for ms dynamics 365 support issues, including incident resolution.
Work with the ms dynamics 365 support, server and network operations teams to coordinate any necessary it support for project issues or incidents.
Attend internal and client meetings as required.
Assist with the creation and/or validation and maintenance of application infrastructure documentation, (e.gConcept of operations (conops), standard operating procedures (sops), and target state diagrams (tsds)).
Qualifications:
Experience with ms dynamics 365 business applications required
Experience with dataverse database and model-driven apps required
Experience with direct client/customer support in a corporate setting required
Excellent written and verbal communication skills
Must be a us citizen or a us permanent resident
Education/experience:
Requires 3+ years of professional experience with a bs/ba, or 2+ years of professional experience with an ms/maMilitary or other experience may be considered in lieu of the degree
3+ years of technical integration experience desired.
2+ years of technical management, technical consulting, project management/administration experience in an enterprise environment strongly preferred.
Itil v3 certification desired but not required
Incident, problem and/or change management experience desired
Experienced with documentation and technical writing a plus
Location: washington, dc/telework
