Job details
Job type full-time
Full job description
At toca everybody plays! being a part of the toca team means so much more than simply showing upWe make meaningful connections with our guests and support each other to create awesome experiences at every turnA toca teammate is part of a winning teamWe are enthusiastic and always put others firstWe believe that every person counts and we know that a sprinkle of motivation, fun and laughter can be a true game changerIf you think you have what it takes to care deeply for the game, and for others, apply here to be a part of our toca familyWe will be waiting to welcome you to the squad!
About the role:
The regional soccer training director will be responsible for operational support and training as required for all centers in their region with special attention to underperforming centersThis position plays a critical role in maintaining integrity, compliance and standardization of the toca training business line within toca sportTo be successful in this role, previous experience managing the operation of a store (or number of stores) while taking accountability for reaching targets and kpis is keyThis person should be able to remotely supervise a team of soccer lead trainers at a single location and set profitable goalsAbility to travel within the region, which encompasses multiple states within the region, is required.
Roles & responsibilities:
Coordinate and execute initiatives that will foster growth within the toca training business line including creating new memberships, retaining existing memberships and sustaining toca training as an asset to the operations and infrastructure of the company.
Conduct daily center visits to inspect what you expectHave open communication with general managers and toca leads and collaborate together to deliver results.
Conduct interviews for new toca leads at the site-level and work closely with the general manager and regional team to make hiring decisions.
Be the primary facilitator of all new hire training and development for toca leads in your regionCollaborate with the training and development department to ensure we are meeting company training initiatives.
Facilitate performance management for your teamWork closely with general managers and regional operations director to provide regular feedback and coaching as necessary.
Audit kpis across the region to uncover trends and generate weekly business reviewsUse trends to identify areas of opportunity that need assistance (e.gProgramming, marketing, personnel) and build out recap of how to drive stronger member participation and employee development.
Have consistent understanding of weekly progress regarding new clients, client retention and kpi goals and metrics.
Communicate with the regional operations director weekly to provide state of the business updatesWork with general managers and toca leads to provide the regional team with educated input on what is needed to enhance training methods.
Be present at centers as a personal training support when a team member is unavailable or on vacationIt is your responsibility to ensure all centers have regularly running training operations with minimal interruption.
Conduct bi-weekly calls with other toca regional leads to discuss ideas, performance metrics, team professional development, and future objectivesFind ways to set our brand apart from the competition.
Ensure all centers are using equipment that is safe and compliantTeach toca leads on how to properly use equipment and work with centers to audit and/or request new equipment needs within your centers.
Be knowledgeable of company-wide initiatives and rolloutsEnsure consistent delivery of initiatives throughout the region.
Other duties as assigned by the regional operations director as needed to enhance performance or programming.
Qualifications and skills:
Experience fit:
Proven work experience as a collegiate-level or higher soccer coach, area manager or director level or similar senior sales role
Strong track record of building strong, trusting relationships
Bachelor’s degree in sales, business administration or relevant field is preferred
Culture fit:
Passion for soccer and sports that is contagious
Positive attitude, high character, relationship builder and a team player
Desire to follow our specific educational and training program
Willingness to learn: an individual that is teachable, coachable, moldable, and a continuous learner
Communication and technological skills:
Ability to lead and motivate a high performance lead toca instructor sales team.
Conflict resolution skills
Excellent written and verbal communication skills
Strong organizational skills with a problem-solving attitude
Ability to measure and analyze key performance indicators (roi and kpis)
Ability to detail and follow-up with co-workers and supervisors
Communicate effectively the mission, values and vision of our company
Knowledge on multiple technological platforms such as excel, word, etc.
Ability to use technology to help the company perform more efficiently and effectively.
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