Job details
Salary up to $85,000 a year job type full-time number of hires for this role 3
Qualifications
Bachelor`s (required)
Project management: 3 years (preferred)
Jira: 1 year (preferred)
Smartsheet: 1 year (preferred)
Pmp (preferred)
Full job description
Summary
This position is within our program management office, reporting to the senior directorThe project manager works closely with the internal business vertical team (comprised of implementation managers, business analysts, it developers and it qa testers)& external vendors to keep deadlines and deliverables on track for the lifecycle of the projectEffectively acting as the internal cheerleader for the teamThe projects can range from small enhancements, lasting a few weeks, to larger enhancements that run over the course of several months, including crm experience changes, business and client reporting, lead and dialing platform updates.
Key responsibilities:
Devising a project plan that matches the goals, objectives and needs of the business
Ensure that all projects are delivered on-time and within scope
Manage the relationship with the client (business) and all stakeholders / third parties / vendors
Develop relationships with the team to deploy resources appropriately
Manage projects across the streams
Deliver and create status reports and project plans using smartsheet
Coordinate change management controls on an as needed basis
Quarterback the weekly releases through the project cycle while handling escalations on an as needed basis
What you need to be successful:
3+ years of project management experience in a fast-paced environment
Experience collaborating cross-functionally with different business stakeholders and team members
Prior experience with jira and smartsheet
Deductive reasoning/critical thinking skills
Be proactive and anticipate needs before an emergency erupts
Analytical skills
Must be able to manage up, down and sideways
Needs to be a good team builderA strong person who provides the substance that holds the team together in common purpose toward the right objective
Ability to challenge, inspire, enable, model and encourage the team
Ability to communicate with people at all levelsClear communication about responsibility, goals, performance, expectations, and feedback
Task delegation - should be able to judge your team members’ skills and assign the tasks in accordance with their strengths
Good organization as well as solving problems under pressure
What we would love to see!
It project management experience
Project management experience that touched a sales center
Experience in an agile/scrum environment
Equal opportunity employer/vet/disability
Job type: full-time
Pay: up to $85,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to friday
Supplemental pay:
Bonus pay
Application question(s):
How many years of experience do you have working in a fast-paced environment or call center?
Education:
Bachelor`s (required)
Experience:
Project management: 3 years (preferred)
Jira: 1 year (preferred)
Smartsheet: 1 year (preferred)
License/certification:
Pmp (preferred)
Work location:
Fully remote
Work location: remote
