Bilingual healthcare customer service representative - spanish - english
At ttec, we are all about the human experienceElevatedYou can be a part of creating and delivering amazing customer experiences.And at the same time..#experiencettec, an award-winning, employment experience as a
Bilingual healthcare customer service representative - spanish - english
In
Orlando, fl.
As a ttec customer experience champion, you`ll enjoy
Work from home in the
Orlando, fl
Area to start and in our office once it is safe to do so again.
Knowledgeable, encouraging, supportive and present leadership
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
Company-provided computer
And yes...all the competitive performance bonus opportunities and benefits you`d expect.
What you`ll be doing
Do you have a passion for helping others and giving them peace of mind? whether it`s getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you`ll be the difference between their customer experience being just average or an exceptional oneWe`ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possibleAnd we trust you already have the necessary ingredient that can`t be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their livesYou`ll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.
On a typical day, you`ll
Be providing full lifecycle customer service where you could accept inbound or might be calling out to provide follow up on a concern
Maintain customer accounts and information
Respond to customer inquiries with compassion and active listening and support the best solution in an efficient manner
Resolve customer technical issues with patience and understanding
Identify additional needs customers may have and help them to upgrade products or services
Why you? what you bring
High speed internet connection (>15 mbps)
Excellent communication skills - for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflictIn other words, you have the gift of gab
Empathy is the key
Ability to adapt and excel in a fast-paced work environment
Integrity to follow hipaa guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
High school diploma or equivalent is the minimum and..With education..More is better
Handy with ms windows and other computer applications
The passion and drive to make a difference
Ability to read, write and speak fluently in spanish and english
About ttec
Our business is about making customers happyThat`s all we doSince 1982, we`ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technologyOn behalf of many of the world`s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every dayThese exceptional customer experiences start with you.
Ttec is proud to be an equal opportunity employerTtec embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teamsWe strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanityWe make it a point to make sure all our employees feel valued and comfortable being their authentic selves at workAs a global company, we know diversity is our strengthIt enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique wayBut don`t take our word for it - check out some our women in leadership and diversity awards on ttecjobs.com.
Primary location
: us-fl-orlando
Job
: _customer care representative jsgym-te
